According to a Muscat Municipality spokesperson, the most popular of all the services is the Muscat Contact Center (1111), also called the interactive voice response. It provides information on the status of services applied for and documents required for municipal services.
“The 1111 service allows users to check the status of their applications and register civic-related complaints,” the spokesperson said.
Read more: OM: Municipality’s contact centre, e-services a hit among users
Read more: OM: Bank Muscat launches biometric customer ID system
Ahmed bin Mohammed al Azri, Director, Scholarship Department, said the students have to visit the ministry’s website www.mohe.gov.om and then log in to the ‘Student Services’ menu where a number of options appear including update of information, air ticket request etc. Then they are required to click on the Students’ Air Ticket button, fill in a form and click ‘Send’ on the bottom of the screen.
Read more: OM: Online air ticket service for overseas students
Both discussed ways to boost Omani-Estonian relations in the fields of e-government services, improving the business environment and increasing trade exchange between the two countries.
The survey was conducted between January and April 2014 by the Arab Advisors Group, which provides reliable research, analysis and forecasts of Arab communications, media, technology and financial markets.
The Arab Advisors Group conservatively estimates the number of these e-commerce users to be around 180,000.
Read more: 19% of adult users in Oman buy products, pay for services and bills online, finds survey