According to a Muscat Municipality spokesperson, the most popular of all the services is the Muscat Contact Center (1111), also called the interactive voice response. It provides information on the status of services applied for and documents required for municipal services.
“The 1111 service allows users to check the status of their applications and register civic-related complaints,” the spokesperson said.
The centre provides information on various services being offered by the municipality. “It has helped the civic body to improve services by analysing the feedback from users.”
Some of the e-services which were launched as part of the eGovernment transformation plan include issuance of building and construction permits, rent contracts and car parking payments. The municipality is also planning to start a web chat service to answer queries of users.
Explaining the services further, the spokesperson said that the main aim of the civic body is to encourage residents use online services regularly so that it can render services in a better way.
“These e-services enable users to submit their applications and queries online, which they can modify if necessary.”
Another service, that has got an overwhelming response from users is the iMuscat application (available on iPhone, BlackBerry and Android). Besides other services, users can use this application to give feedback and comments on any issue in the city.
“These comments are routed through the call centre for necessary follow-ups,” the spokesperson said, adding that these services have helped create a trust between the municipality and users.
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Autor(en)/Author(s): Joseph Benny
Quelle/Source: Muscat Daily, 12.08.2014
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