The right to broadband internet access and affordable phone calls was just as great as the right to other municipal services. Any government that did not fulfil that need was doing its citizens disservice, speakers said.
"We are here to learn and understand ICT legislation, to improve service delivery and ensure compliance" said Lufuno Raliphana, director at the Department of Public Service and Administration.
Higher spend on e-government would benefit people by streamlining revenue services, reducing the costs of interacting with ratepayers and improving service delivery.
Read more: South Africa: Municipalities benefit from self-service
In a recent announcement, the GSSC said it is looking for someone to deliver the programme as a whole, with the deadline for tenders being 21 September.
This follows the unions meeting with Public Service and Administration Minister Geraldine Fraser-Moleketi, to broaden social dialogue on this issue.
Read more: South Africa: Govt, unions seek broader talks on Single Public Service