KwaZulu-Natal acting MEC for economic development and tourism, Ina Cronje, recently delivered an address highlighting the importance of technology in the province. While she said it was becoming increasingly important for politicians and policy-makers to perceive mobile broadband and mobile technologies as important tools to fight poverty and improve service delivery – these sentiments were not echoed in her budget allocations.
Read more: South Africa: KwaZulu-Natal promises broadband boom
Despite previous announcements by the department on plans to provide services to citizens via electronic platforms, recent comments indicate progress has been slow.
Deputy minister Roy Padayachie said the department aimed to develop a prototype to e-enable six online services to benefit the poor. These include ID applications, birth registrations, foster care grants, pension applications, maintenance, and notification of death.
Read more: South Africa: Department of Public Service and Administration renews e-govt promises
Across industries such as banking and telecommunications, self-service is already the preferred channel for customer interaction, because of the convenience it offers consumers and the efficiencies it offers enterprises. It makes enormous sense for the public sector to follow their lead.
Read more: South Africa: Putting people first - electronic self-service options for citizens
Tabling his Budget Vote on Tuesday, Public Service and Administration Minister Richard Baloy said the department will ensure that all existing Thusong Centres are connected to internet facilities by the end of the financial year
"We took a position to improve governance and service delivery through the use of internet technology, hence the projects e-government and e-cabinet," the minister said.
Read more: South Africa: Thusong centres to get internet connection
It was felt that the election of a new government provided an opportunity to consider the policy framework with a fresh approach.
Read more: South Africa: New govt should take fresh look at broadband policy framework