Across industries such as banking and telecommunications, self-service is already the preferred channel for customer interaction, because of the convenience it offers consumers and the efficiencies it offers enterprises. It makes enormous sense for the public sector to follow their lead.
Read more: South Africa: Putting people first - electronic self-service options for citizens
It was felt that the election of a new government provided an opportunity to consider the policy framework with a fresh approach.
Read more: South Africa: New govt should take fresh look at broadband policy framework
Following reports by ITWeb that his departure was due to challenges faced by the agency, GSSC spokesperson Khusela Sangoni has responded that these reports are unfounded.
Read more: South Africa: Gauteng Shared Services Centre defends CEO departure
“As we transition into a new government, we see the opportunity to mobilise public opinion of all sectors of society to communicate that broadband is a critical requirement for SA's development,” says Steve Song, telecommunications fellow at the Shuttleworth Foundation.
Following the recent resignation of Mike Maile, the GSSC announced the appointment of Khutsoane. It is speculated that Maile – who was with the agency for three years – resigned because he struggled to correct many challenges facing the GSSC.
Read more: South Africa: Gauteng Shared Services Centre appoints CEO