The service portal is based on an open source content management tool which allows for easy and uniform site administration. The developed solution includes a standard website structure for local governments, tools for site administration and built-in interfacing with public registers.
This new web solution is beneficial to both site administrators and citizens who use local government services, as it offers a simple and efficient channel for carrying out various activities. Connections to public registers and pre-completed forms facilitate the use of the services.
Read more: EE: Web environment for local governments released
To apply for a mobile-ID, a person must have a valid ID-card, PIN codes and a card reader, and must have a contract with a mobile service provider which provides them with a SIM card. The mobile-ID can be obtained through an electronic application on the website of the Police and Border Guard. Mobile-ID certificates are valid for three years.
Read more: EE: Launch of electronic identity for mobile phone use
The audit found, for example, that one cannot register for unemployment online. On a positive note, residence registration became more user-friendly since 2007.
While state institutions were generally found to provide a significant amount of services electronically, many municipality government websites were inadequate. Both national and municipal websites were described as illogical and nontransparent by the audit. Furthermore, online identification requirements often require an unreasonable amount of documentation.
All of the e-solutions will go on to compete at the Estonian round of the World Summit Award 2011 which recognizes creative use of digital media.
Minister of Economic Affairs and Communications Juhan Parts said the results showed that people have the greatest appreciation for services with practical benefits for them.
Even though the residence card will have the same uses of the national ID (digital signature, e-services), the biggest difference between both documents will be that the residence permit will carry fingerprints, so the applicants will have to go to the border guard board service personally.
More than 260.000 people are going to receive the residence permit, counting both people already living in Estonia and new applicants.
Read more: New Estonian ID and Residence Permits Coming in January