The audit found, for example, that one cannot register for unemployment online. On a positive note, residence registration became more user-friendly since 2007.
While state institutions were generally found to provide a significant amount of services electronically, many municipality government websites were inadequate. Both national and municipal websites were described as illogical and nontransparent by the audit. Furthermore, online identification requirements often require an unreasonable amount of documentation.
Beside the trouble of finding information, it is often not even clear what information is available and what legal processes can be managed online.
"Although national ID cards are widely used in Estonia, allowing for use of services entirely through an electronic format, it became clear that the possibilities are often limited so that at some point a person still needs to physically visit the government institution," said the agency.
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Quelle/Source: ERR News, 10.11.2010
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