Studies so far have focused on the service user statistics and user satisfaction. However, the aspects behind satisfaction or dissatisfaction, as well as the broader impact of e-solutions on different groups, had not really been analyzed thoroughly.
Read more: EE: Measuring the impact of e-services - case study
- m-Parking
Probably the most widespread technology transfer to come from Estonia, m-Parking in simple words is a system that lets drivers pay for parking using their mobile phones. In Estonia, 90% of parking fees are paid via mobile.
To continue to move towards a true e-state, anyone who comes here should be given an Estonian digital identity. In other words, the state should ensure that Estonian citizens who have left the country or foreigners who have lived here for a short or long period continue to be linked to the country as e-residents. Estonia would thus gain credibility and attract investors.
Read more: EE: After the e-government, here come the e-citizens
The e-services study, commissioned by the economy and communications ministry, indicated that 96% of entrepreneurs said that the e-services have helped them save time. 93% estimate that officials proceedings have become more comfortable and 87% said that they guarantee better access to information.
Read more: E-services help Estonian entrepreneurs to save time
Margus Püüa, of the Ministry’s State Information Systems department, said that while some research has been carried out in Estonia already, a substantive impact analysis on the use of and satisfaction with eServices has yet to be conducted. He added that the purpose of the study was to develop a method and use it to assess how much time and money eServices can save.
Read more: EE: Electronic solutions make public services up to 12 times faster