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Dubai eGovernment is to carry out usability audit of government departments' websites that are integrated with the Dubai eGovernment portal to ensure they continue to have uniform standards as set by Dubai eGovernment.

Usability auditing refers to the total professional analysis of a website from both technical and users' point of view, keeping Dubai eGovernment's guidelines as the yardstick.

The Ministry of Finance and Industry (MoFI) has completed the first phase of its massive project to implement its e-system, allowing certificates of origin and export permits to be requested online.

As part of its ongoing process of monitoring customer satisfaction, the Dubai Municipality Information Technology Department has taken the initiative of conducting a quantitative online survey in March 2004 utilizing ACNielsen, online interviewing operations technology based in Australia.

The Ministry of Agriculture and Fisheries joined the group of leading ministries in the UAE to implement an intranet system that would see services provided in an efficient manner through effective communication between the different departments and regions of the Ministry.

Dubai Municipality, one of the first government departments to join Dubai eGovernment's ePay system, has collected over Dh1 million in fees and fines in six months.

ePay is a highly secure online payment service that allows registered users to pay for public utilities or fines using the eDirham card issued by the UAE Ministry of Finance and Industry, or a credit card. Payment can be done anytime from anywhere in the world at the touch of a key.