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Dubai Police has joined Dubai eGovernment's AskDubai contact centre to provide round-the-clock access to information on 34 key services through multiple channels.

Dubai Police is the fifth government department to move to the AskDubai platform for providing more dynamic and interactive communication channels to the public.

The UAE e-government Steering Committee, chaired by H.E. Saqer Ghobash, Undersecretary of the Ministry of Information and Culture on behalf of H.E. Dr. Mohamed Khalfan bin Kharbash, UAE Minister of State for Finance and Industry, reviewed today the next phase of the implementation of the UAE e-government project.

A delegation from Algeria's Ministry of Justice paid a visit recently to Dubai eGovernment to study Dubai's experience in delivering public services through electronic channels.

The Algerian officials were introduced to the state-of-the-art back-end systems that drive Dubai eGovernment and briefed on the goals and achievements realised so far. The visit was coordinated by the United Nations Development Programme (UNDP)

An official delegation from Sudan recently visited Dubai eGovernment to get first-hand knowledge of the IT systems and integrated portal, in an effort to learn from the Dubai experience and apply the model to the e-government initiative in Sudan.

Dubai eGovernment's AskDubai Contact Centre handled more than 60,000 calls and 1,200 emails since its launch in June 2003 and until April 2004.

Mahmood Al Bastaki, Business Process Re-engineering Consultant, Dubai eGovernment, addressing a seminar on Regional Call Centre Trends in Dubai. In addition, it initiated more than 20,000 outbound calls, 550 online chats and over 50 faxes.