Statistics also show that the most widely used online e-services are those of Dubai Central Laboratory (DCL - 85,981 online transactions), Medical Certificates (57,388), Food Certificates (51,148), No-Objection Certificates (28,257) and Demarcation Certificates (12,075).
"The latest statistics strongly indicate that the level of e-service adoption is increasing at a very rapid pace" Mr Al Shaibani commented.
"It is obvious that our customers have become used to dealing with the municipality through the Internet and that online interaction has become the norm rather than the exception for many services. In fact, several services have completely moved to the Internet, with almost no customers submitting requests over the counter any more," he added.
Abdulhakim Malik, Director of the Information Technology Department said: "The IT Department at Dubai Municipality has been working very closely with other departments and customers to promote its online services and convince more customers to use them; as they provide visible benefits compared to over-the-counter services such as reducing number of customer visits, tracking transaction progress over the Internet, online payment, etc."
According to Ahmad Bahrozyan, Head of e-Government Services Section at the department, the municipality currently offers over 300 online services where 76 are primary services while the remaining cover informative, procedural and easy access to various forms required for applying for municipal services. It has also recently introduced an Online Payment Service that allows customers to pay their transaction fees through the Internet using credit cards or the e-Dirham Card.
Quelle: Khaleej Times, 09.03.2004
