He noted that the weekly average number of e-transactions has recently increased from 4000 to 6000. 'This is an indication of the ever-increasing degree of e-service adoption by DM customers - both individuals and businesses,' he said.
Statistics also show that the most widely used online e-services are: Dubai Central Laboratory (DCL) Services (85,981 online transactions), Medical Certificates (57,388), Food Certificates (51,148), No-Objection Certificates (28,257) and Demarcation Certificates (12,075).
'The latest statistics strongly indicate that the level of e-service adoption is increasing at a very fast pace' Al Shaibani commented.
'It is obvious that our customers have become used to dealing with DM through the Internet and that online interaction has become the norm rather than the exception for many services. In fact, several services have completely moved to the Internet, with almost no customers submitting requests over the counter any more.' he added. 'Our aim is to convince more and more customers that the online services provide several key benefits over traditional service delivery channels. This, in turn, will increase e-service adoption to even higher levels.'
Abdulhakim Malek, Director of the Information Technology Department said: 'The IT Department at Dubai Municipality has been working very closely with other departments and customers to promote DM's online services and convince more customers to use them; as they provide visible benefits compared to over-the-counter services such as reducing number of customer visits, tracking transaction progress over the Internet, online payment, etc.'
'Our efforts are clearly paying off as the number of online transactions is increasing very quickly. On behalf of DM, I would like to thank our customers for working hard with us to make the DM e-Government Initiative an enormous success. Furthermore, we are constantly in touch with our customers to obtain their input and feedback regarding our online services. This helps us ensure that their requirements are being met.'
Ahmad Bahrozyan, Head of e-Government Services Section at the department said; 'DM currently offers over 300 online services where 76 are primary services while the remaining cover informative, procedural and easy access to various forms required for applying for municipal services. It has also recently introduced an Online Payment Service that allows customers to pay their transaction fees through the Internet using credit cards or the e-Dirham Card.'
'DM is also working on Phase III of the e-Government Project which consists of a set of new online services. These services will be introduced to customers during the second half of 2004,' he added.
Quelle: AME Info, 06.03.2004
