An agreement was signed yesterday between the eGovernment Authority and contact centre solutions provider Merchants to establish the new company, Silah Gulf.
The company will provide a full range of integrated contact centre solutions on a local and regional level.
The partnership will also pave way towards launching the National Contact Centre, the fourth and final integrated government eService delivery channel, having previously launched the eGovernment National Portal (Bahrain.bh), Mobile Gateway, and Common Service Centres.