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Wednesday, 3.07.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001

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Internet experiences with the private sector have raised the bar in terms of expectations in the delivery of citizen-centric service and this poses as one of the major challenges in turning any e-government into reality.

Read more: Malaysia: Inertia an obstacle to e-government transformation

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The newly integrated national construction information and communication technology (ICT) infrastructure under the Construction Industry Development Board (CIDB) will enhance transparency and corporate governance in the construction industry, Works Minister Datuk Seri S. Samy Vellu said.

Read more: Malaysia: Transparency in construction industry to be enhanced

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INTERNET experiences with the private sector have raised the bar in terms of expectations in the delivery of citizen-centric service, and this poses as one of the major challenges in turning any e-government vision into reality.

Research firm Gartner considers this one of the key challenges to e-government transformation. Its senior analyst, Bob Hayward, identified rising expectations of better citizen-centric services to include 24x7 availability, self-service, better access, customised services, immediate service and results, and customer-focused services that are better, faster and cheaper.

Read more: Malaysia: Key priorities for e-govt transformation

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THE Construction Industry Development Board (CIDB) and Public Works Department (JKR) have signed a memorandum of understanding announcing the National eTender Project.

The project is part of the country’s e-government initiative to introduce an online tendering system that is expected to revolutionise the tendering process of the construction industry in Malaysia, CIDB said in a statement.

Read more: Malaysia: CIDB, JKR collaborate on national e-tender initiative

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Internet experiences with the private sector have raised the bar in terms of expectations in the delivery of citizen-centric service, and this poses as one of the major challenges in turning any e-government vision into reality.

Research firm Gartner considers this one of the key challenges to e-government transformation. Its senior analyst, Bob Hayward, identified rising expectations of better citizen-centric services to include 24x7 availability, self-service, better access, customised services, immediate service and results, and customer-focused services that are better, faster and cheaper.

Read more: Malaysia: Key priorities for e-govt transformation

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