An important component is government-to-citizen (G2C) services as this is where the public deals with the Government and could subsequently assess how successful this initiative has been.
Read more: Malaysia: Creating awareness in govt-to-citizen services
In Malaysia, the Government’s enterprise architecture (EA) efforts began last year through Multimedia Development Corporation (MDC) which initiated the Cross Flagship Integration (CFI) Architecture Project.
Read more: Malaysia: Enterprise architecture to boost e-government
It was a far cry from the lofty positions it held in previous years, according to Providence, Rhode Island-based Brown University's fourth annual e-government survey released last week.
Web portals may offer a public face to many organizations, while in-depth applications can also add to their usefulness.
For Mississauga, Ont.'s eCity project, expansion and longevity were key considerations.
Read more: Malaysia: Mississauga builds on e-government through long-term partnership
Through the service, motorists will no longer need to bring insurance cover notes when registering their vehicles as all the relevant information would already be in the system.