They took the challenge in their stride and provided various ICT related services and shorter transaction time. This is especially visible in the payment mechanism.
MEPS, single windows and payment gateways are now fundamental in the government approach to provide transparent, efficient and innovative transactions as propagated in the e-government initiative.
Read more: MY: Business, too, must adopt lean and transparent processes
Said e-mail accounts will be a fail-proof way to send tax returns, and other personalised and potentially sensitive notices, according to government information.
The project, called 1Malaysia E-mail, will begin in July, with the aim of enabling the government to send official notices efficiently and instantly without compromising personal data of users – thus improving the delivery of public services.
Read more: Malaysian govt to offer e-mail accounts for notice delivery
The Radio Frequency Identification (RFID) infrastructure will cost the government RM45 million (US$15 million).
RFID is a technology that uses radio frequency signals to track and identify objects, which are personal or individually labeled, that pass through the system.
The concept of a ‘Malaysian’ email was actually first floated last June, when the government unveiled its seven-point Economic Transformation Programme. Through their 1Malaysia email, citizens can access government e-services with a single sign-on user ID. Government notices over things such as income tax assessments, driving license renewals and rent reminders, as well as Employee Provident Fund statements and notices of summons, will be sent by email.
Malaysia plans to offer every adult in the country a free Web-based e-mail account to ensure that tax returns, court documents and other official notices reach the population of 28.3 million.
The government has named Tricubes Berhad, a local smartcard reader and authentication software vendor, as the operator of the service. Starting from July, the company will begin setting up a email account for citizens over 18, with a goal of total coverage by 2015, company officials said.
Read more: Malaysia to open e-mail accounts for every adult by 2015