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1. INTRODUCTION This is the second attempt in less than 15 years by Government to reform the public service in an effort to increase efficiency. As outsiders we only perceive the success of reform through the level of service provided and the cost incurred. Government has spent millions of liri on foreign consultants, refurbishment of premises, additional staff, and a significant investment in Information Technology. After all this time and expense, basic inefficiencies and inflexibility remain, as is the case of lack of sensitivity to consumer and taxpayer needs.

This new year promises to be a busy one for government ministries, whose calendars seem to be filled with plans to solve long-standing situations, continue ongoing activities, conclude preparatory works for future projects, finalise other projects and initiate new ones.

As 2003 ended and ministries prepared for a year's work ahead, The Times contacted the ministries and asked them about their resolutions, or ambitions, for 2004.

The opposition spokesman for information technology, Leo Brincat, said on Thursday that the government's use of the Microsoft deal in its electoral campaign had been misleading and deceptive and people who had received software at a reduced price were only now finding out that their investment would have to be substantially higher.

Speaking in parliament during the budget debate on the Ministry of IT and Public Investments, Mr Brincat said that although a lot had been done in Malta in the IT sector, there was still a lot more to do and the country must be quick off the mark if it was not to be overtaken by competing neighbours.

The parliamentary sitting which discussed the ministry of IT and investment saw most speakers focusing on one or the other subject on Thursday.

A resume of Dr Gatt's speech on investment has already been carried on TMID.

A state-of-the-art electronic authentication system, developed locally by Microsoft and MITTS, has attracted considerable international interest.

The system is designed to be replicated and deployed in foreign jurisdictions.

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IfG.CC - The Potsdam eGovernment Competence Center

Malta: Position Paper on Reform of the Public Service

Malta: Government ministries face busy schedule

Malta: House debates IT development

Malta: Budget debate on investment and IT

Malta: Authentication system developed locally to be replicated abroad