Launched in 2020, Pay & Go has grown into Sarawak’s flagship smart parking system, expanding from its first sites in Kuching malls to citywide mobility infrastructure aligned with the state’s digital economy blueprint.
Origin and concept
Pay & Go Sdn Bhd chief executive officer Eddie Wee shared that when they first started, parking in Kuching was plagued by long queues, lost tickets, and unreliable cash-only machines, with drivers voicing frustrations on social media.
Read more: MY: Sarawak: Cashless parking aligns with smart city ambitions
Imagine waking up and your kopi-o is already brewing because your artificial intelligence (AI) assistant knows you had a late night.
It booked your e-hailing ride to the train station, reminded you to top up your e-wallet and even suggested an umbrella because rain clouds over Bangsar are moving in faster than expected.
AI is no longer just a buzzword. Across Asia, the technology is already woven into daily life — and Malaysia is only beginning to catch up.
Read more: Lessons from Hong Kong and China: What Malaysia can do to unlock its smart city potential
Kuala Lumpur is rapidly transforming into an AI-powered metropolis, thanks to sweeping digitalisation efforts led by the Kuala Lumpur City Hall (DBKL), supported by the Ministry of Digital. Digital Minister Gobind Singh Deo, during his visit to the Kuala Lumpur Command and Control Centre (KLCCC) today, praised the capital’s strides in adopting artificial intelligence to enhance public services, improve safety, and raise overall quality of life.
- The project is expected to generate between 8,000 and 9,000 jobs during construction and over 10,000 jobs upon completion, driving opportunities across construction, services, logistics and commerce. It will also enhance Perak’s tourism appeal, building on the 10.2 million domestic visitors and 12% growth in international arrivals recorded in 2024.
The Ipoh Sentral project, anchored under the Perak Smart City 2030 Green Transport Agenda, is envisioned to transform Ipoh into a modern, sustainable and well-connected transport hub while safeguarding the city’s cultural heritage and strengthening community bonds.
- AI, data integration, and a digital twin are reshaping how DBKL runs KL
- 5000+ CCTVs, predictive analytics and AI drive KL's smarter, safer city vision
Kuala Lumpur is stepping into the future, using artificial intelligence (AI) to transform itself into a smarter, safer, and more livable city. At the heart of this effort is the Kuala Lumpur Command & Control Centre (KLCCC) in Bukit Jalil, which is fully owned and managed by Dewan Bandaraya Kuala Lumpur (DBKL) or City Hall.