Next year, when taxpayers call the Internal Revenue Service (IRS) for help answering questions as they fill out a return, they will know how many minutes they will have to wait on hold before they can speak with an agent.
Weiterlesen: USA: Government Customer Service: No Longer an Oxymoron?
The Award, the most prestigious international recognition of excellence in public service, will be presented during a formal ceremony on the opening day of the 7th Global Forum on Reinventing Government to be held in Vienna from 26-29 June.
Local government departments will link to the federal government and other local departments in the UAE, according to Rashed Lahej Al Mansouri, chairman of Abu Dhabi Systems and Information Committee (ADSIC).
UAE:Abu Dhabi's First Inter-Government Entity Working Session 'Towards a Service-Oriented Government
The event was held under the Slogan "Towards Achieving a Service-Oriented Government" and was attended by representatives of various government entities in the Emirate of Abu Dhabi.
The local government departments will have an electronic link with the federal government and other local governments in the UAE, said Rashed Lahej Al Mansouri, Chairman, Abu Dhabi Systems and Information Committee (ADSIC). He was speaking to Gulf News on the sidelines of the First Inter-Government Working Session to share the progress on its e-government programme.
Weiterlesen: UAE: Official transactions to go online next year