IfG.CC -
Institute for eGovernment

In line with the e-Government policy of Dubai and as part of its plan to develop online services for the benefit and convenience of customers, Dubai Department of Civil Aviation has launched a self-service web solution for requests and transactions pertaining to flight operations at Dubai International Airport as a One Stop Shop Solution.

The service will lead to setting a standard in the aviation industry for benchmarking Flight Operations readiness. Accessible through the airport website at www.dubaiairport.com/servicesinternet, the English-Arabic bilingual airline services portal allows customers to communicate with DCA 24/7 from any part of the world. They can submit requests, get notifications and status updates on the status on submitted requests and tasks completions through state of the art technologies like email and SMS, and get confirmation notifications on the completion of their request, among others.

Explaining the services, Mohammed Bin Ahmed Al Tayer, Vice President, Aviation Unit said, 'DIA intends to standardise and streamline the communication process with the airlines and their operating agents using a single communication platform for processing requests of all kinds related to flight operations. There is a wide range of services that we provide to airlines and operating agents, and bringing these online will translate into huge benefits for us as well as the customers in terms of time, material benefits, flexibility and convenience,' Al Tayer noted.

'In today's competitive environment, all businesses seek reliable solutions to manage costs and focus on core business operations. In particular, the aviation sector is undergoing massive change, with the expectations of the customers at its core. Considering its huge set-up, scope and diverse range of operations, the DCA is not an exception to these changes,' Al Tayer said. He added that introduction of online services is a natural progression in the development of services for any modern establishment, more so when it is being pursued as a state priority.

The portal offers as many as 23 eServices, including:

• Schedule Request & Landing Permission
• Schedule Updates
• Landing Permission
• Aircraft Type Change Request
• Flight Cancellation Request
• Flight Delay Request
• Providing Clearance for Airspace Restriction
• (Firework, Airshow, Laser Display etc)
• Quick Turn Around Request
• Passenger Manifest Submission
• Credit/Cash Flight Request
• Flight Plan Submission.
• Passenger Load Submission
• Check In Counter request.
• Baggage Belt Request.
• Boarding Gate Request
• Aircraft Bay Request
• Over Flying Permission
• Block Clearance Request
• Providing NOTAMS (Notice to Airmen)
• (Consolidation for 5 AGCC airports)
• EFS request handling
• Providing Flight Movement Log
• Providing Resource Plan
• Airline Logo Request Handling
• Corporate Advertisement Handling

The portal also offers Additional Service such as:

• Fire Coverage,
• X-Ray Security
• Fuelling Extra Security Aero Bridge
• Portable Water Toilet Service
• EFS Passenger Handle Request
• Catering Request
• Ground Power VISA Request
• Al Majlis Request Handling.

An interactive self service linked to DIA's Payment Gateway the portal is integrated with SITA and AFTN, and with modes of communication such as facsimile, electronic mail and SMS. It offers a secure environment, timely notifications, alerts, status updates through SMS and emails, an efficient search engine, and is also linked with the Executive Flight Services website.

The Airline Services portal also brings online additional services such as fire coverage, x-ray security, fuelling extra security aero bridge, portable water toilet Service, EFS passenger handle request, Catering request, ground power VISA request and Al Majlis request handling.

Autor(en)/Author(s): Anne-Birte Stensgaard

Quelle/Source: AME Info, 05.06.2007