As the emirate evolves and as the global environment witnesses increasing competition and change, Dubai will need to continuously modernise its government.
A world-class government marked by greater transparency, accountability, efficiency, equity and excellence in customer service is essential in supporting Dubai's evolution and growth.
Dubai has made progress in enhancing public sector performance in recent years. It succeeded in modernising operations, introducing e-government initiatives and promoting the use of advanced technologies.
Performance management systems
Significant improvements have been achieved in setting up performance management systems for individuals and departments and enforcing accountability. These improvements were made possible mainly through the valuable contributions of public service employees.
Aims
Dubai's leadership is committed to meeting and exceeding expectations and enhancing the government's ability to continuously provide world-class services.
The government will focus on long-term strategic thrusts to achieve desired government performance based on best practices and experience.
The strategic thrusts will strive to achieve five core aims:
- Strengthen strategic and forward-looking focus
- Enhance organisational structures and accountability
- Increase efficiency
- Enhance responsiveness and customer service
- Empower and motivate public service employees
Strategic thrusts
The aims for the government will be achieved through focus on the following strategic thrusts:
- Strengthen strategic and forward-looking focus
- Implement an integrated strategy and performance management framework
- Develop strategies that are aligned across government entities
- Set guidelines and build capabilities for improved strategic planning, policymaking and performance management
- Develop mechanisms for risk identification and management
- Set mechanisms for evaluation of policies and decisions post implementation
- Enhance organisational structures and accountability
- Ensure that the principles of accountability and transparency are streamlined within all government departments
- Improve public sector institutional structure
- Strengthen the policy-making function within government departments
- Ensure that each government department has key performance indicators (KPIs) against which performance is monitored
- Increase efficiency
- Improve financial management through results-based budgeting, linking budgets to government strategic priorities, transforming individual departments' financial systems from cash to accrual basis, and updating accounting policies and the consolidation of accounts
- Establish partnerships with the private sector and independent organisations to deliver selected services and non-core operations
- Introduce the latest technologies and systems to enhance the efficiency of operations and to better serve customers
- Enhance responsiveness and customer service
- Continue to run and enhance the Dubai Government Excellence Programme
- Establish an electronic complaints system for the Government of Dubai
- Establish a customer care programme
- Train public service employees on excellence in customer service and care
- Introduce the latest interactive technologies to improve communication with customers and service delivery
- Empower and motivate public service employees
- Update the human resources law
- Implement HR best practices consistently across the government
- Introduce an employee Performance Management System (PMS)
- Implement an employee Training and Development System (T&DS)
- Implement a competency framework to assess and develop the skills and competencies of government employees
- Introduce specialised programmes to improve capabilities of senior management
Quelle/Source: Gulf News, 08.06.2007
