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Monday, 1.07.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001

During today's meeting, the Government of the Republic of Kazakhstan discussed the implementation of the projects for providing rural settlements with Broadband Internet access and developing 5G and data centers, Kazinform cites primeminister.kz. Prime Minister of the country Bakytzhan Sagintayev, in turn, recalled the need for broadband Internet.

Read more: KZ: PM instructs to take measures for broadband internet access in cities and villages

Government for Citizens State Corporation intends to simplify real estate registration and reduce the times it takes, reported board chair Abylaikhan Ospanov at the May 23 Central Communications Service briefing.

“The rights to register real estate will be transferred from the Ministry of Justice to the Government for Citizens state corporation in the near future. This will simplify the procedure,” he said.

Read more: KZ: Government for Citizens simplifies, shortens real estate registration procedures

The electronic government service, eGov.kz offers 235 services on its website and it has provided 200 million public services to the citizens of Kazakhstan over the past seven years. The number of its online users has increased by 650 times. In 2009, only 10,960 users were registered in eGov.kz. However, there are more than seven million users receiving public services through the website today. Meanwhile, a new service called Telegram Bot has been launched for users’ convenience. The Telegram Bot allows users to receive four most popular services via Short Message Service (SMS). These services include document on proof of address, document on an individual’s participation in other legal entities, criminal record information as well as the presence or absence of real estate.

Read more: Priorities of e-government in Kazakhstan

Blocking personal data on egov.kz, the e-government website,will soon be available to Kazakh citizens, reported Government for Citizens State Corporation head Abylaikhan Ospanov at a Central Communications Service press conference.

“In order to exclude the risk of unauthorised personal data transfer, we have developed a project according to which citizens will have full control over access to their data,” he said.

Read more: Kazakh citizens can protect data access through egov.kz

The electronic government service eGov.kz has launched its first consulting robot, Kenes, from the Kazakh word for advice, in testing mode.

Kenes answers calls to Single Contact Centre number 1414 and consults on the most popular public service requests, according to head of the National Information Technologies (NIT) public-private company Aset Turysov.

“As world practice shows, contact centres are introducing special robots to optimise their work. The robot processes frequently asked questions and sends them to call centre operators in necessary cases. The mechanism not only reduces timeout, but also lightens the work of the operators,” Turysov wrote on his Facebook page.

Read more: KZ: eGov.kz launches robot consultant to streamline services

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