IfG.CC - The Institute for eGovernment

In what was its strongest show of support for OSS, the Government's masterplan calls for policies to be put in place in several areas, including procurement, that would favour such software.

You no longer have to queue and wait for hours to renew your motor driving licence and other services related to the Road Transport Department (RTD) now.

This would allow vendors to be ready and equipped with the necessary experience and skills; or to proactively propose to the Government through concept requests for proposal (CRFPs), IDC Malaysia (www.idc.com.my) said in a statement.

Research firm Gartner considers this one of the key challenges to e-government transformation. Its senior analyst, Bob Hayward, identified rising expectations of better citizen-centric services to include 24x7 availability, self-service, better access, customised services, immediate service and results, and customer-focused services that are better, faster and cheaper.

Research firm Gartner considers this one of the key challenges to e-government transformation. Its senior analyst, Bob Hayward, identified rising expectations of better citizen-centric services to include 24x7 availability, self-service, better access, customised services, immediate service and results, and customer-focused services that are better, faster and cheaper.

City Hall Information and Communications Technology Department director Mohammad Em-bong said the local authority would keep on introducing the latest digital services to benefit the public.

“E-governance is a big word and people expect a more convenient way of doing things via the Internet and other online processes,” he said in Shanghai, China, on March 29.

The WiFi facility will make it possible for 80 per cent of the federal capital’s 1.5 million residents to access the internet via broadband, he added.

“This project is aimed at increasing broadband coverage in the Klang Valley to 90 percent of the population by 2010,” he told reporters here after signing a memorandum of understanding (MoU) on the KL Wireless Metropolitan project.

Prime Minister Datuk Seri Abdullah Ahmad Badawi said Lebanese Prime Minister Fouad Siniora also viewed Malaysia as a model country which had successfully managed people of different races and religions.

The programme would enhance the local authorities’ efficiency in providing better services to the public, Housing and Local Government Minister Datuk Seri Ong Ka Ting said Wednesday.

The project, which covers three cities and an administrative centre – Kuala Lumpur, Shah Alam, Petaling Jaya and Putrajaya – will stretch from Hulu Langat area in the north down to Nilai in Negri Sembilan.

“The average daily visits to the myGovernment portal increased from 6,144 in 2006 to 16,714 in 2008. In 2009, the average daily visits to the myGovernment portal has risen to 20,769,” she said in an e-mail reply to StarBizWeek.

It has also started work on a pilot portal where the public can retrieve information and paperwork by all government agencies. The site is expected to be operational before the end of the year.

Haji Khalid Ahmad, ICT director of Government Integrated Telecommunication Network Sdn Bhd (GITN), said there is growing awareness of Managed Security Services among the departments, but the implementation of such services by them is still smallscale.

Chief Secretary to the government Tan Sri Mohd Sidek Hassan said the launch of the e-Land system currently would modernise all activities related to land administration.

Telekom Malaysia has been tasked with laying the optical fibre and is expected to complete half the job by next year.

Energy, Water and Communications Minister Datuk Seri Dr Lim Keng Yaik said many rural folks just use these telecentres to check their e-mail, browse the Internet and use some computer applications.

However, the e-Government initiative should move one step further and go beyond automation of government transactions, the prime minister said.

It had to build the types of services that the public needed and expected, including making full use of available multimedia tools, mobile access devices and social network on the Internet.

"With IPV6-based e-government services, we are confident that we would be able to achieve our aspiration to transform Malaysia into IPV6-enabled by 2010," the ministry's secretary general Datuk Dr Halim Man said.

Web portals may offer a public face to many organizations, while in-depth applications can also add to their usefulness.

For Mississauga, Ont.'s eCity project, expansion and longevity were key considerations.