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Tuesday, 21.04.2026
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The most successful e-government projects are those where the money follows the directive, says Gartner research director Greg Kreizman.

Kreizman, who specialises in public sector research and is visiting SA, says e-government lessons learnt in the US and UK show that focusing on the portals that deliver services to citizens and the interoperability between various government departments give the best results.

Read more: South Africa: E-gov must follow the money

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South Africa remains last in a survey of 22 countries able to conduct electronic government operations, but this should be seen in the correct context, said Accenture's Charles Webster on Monday.

"South Africa is the only African country in the survey and was competing against First World countries. In this light it's not bad at all," said Webster who as part of Accenture, a global management consulting, technology services and outsourcing company, surveyed 22 country's "e-government" ability.

Read more: South Africa ranks last in e-government survey

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As the focus of government increasingly turns to harnessing technology in order to deliver better services to more citizens, it is becoming apparent that leaping headlong into 'solutions' must be tempered with an awareness of the environment and the ultimate goals of e-government. That's according to Dumisani Mtoba, senior systems engineer at Sun Microsystems SA.

Read more: South Africa: Strategies for E-Government: Lessons Learned

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Local government authorities can deliver essential services to poorer people by implementing e-government systems. Sybille McCloghrie, director of Tilos, says this is because such systems improve efficiencies and thereby save money.

E-government technology systems increase efficiency and reduce duplication of processes, thereby delivering cost savings to local authorities.

Read more: South Africa: E-Government Systems Help Deliver Essential Services to the Poor

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The Western Cape government is to launch the Internet portal of its e-government initiative on Tuesday. It says it will be the first of its kind to offer content in English, Afrikaans and Xhosa.

"To the best of our knowledge, we've created the first isiXhosa Web portal in the world - this is an important milestone for the Western Cape," says Western Cape minister for finance and economic development Ebrahim Rasool.

Read more: South Africa: Western Cape creates portal with Xhosa content

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