The e-government initiative has been talked about for years as a vision for enabling every citizen to apply for services without filling in reams of paperwork, waiting in queues or being shunted from office to office. But the more that government explores the initiative, the more work it uncovers.
Read more: South Africa: Don't Hold Your Breath for E-Government
The regional government says the Cape Gateway project is the first of its kind in the country. It includes a walk-in centre where members of the public can have free Internet access to various provincial government sites and a call centre outsourced to British-owned firm Dialogue.
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The centre, called the Cape Gateway Contact and Walk-in Centre, is part of the provincial administration's online strategy and is expected to improve service delivery in all departments.
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