Delivering her State of the Province Address in Mamelodi, Pretoria, on Monday, Mokonyane outlined a number of projects, saying there would be a strong emphasis on concrete, deliverable programmes.
"In the coming financial year, our endeavour will be focused on the accelerated implementation of these mega-projects that will serve as catalytic drivers of growth and development in Gauteng," she said.
The lack of adequate IT systems across government has been cited as a key obstacle to service delivery, and the reason behind several adverse findings in the auditor-general's (AG's) latest general report, on National Audit Outcomes, by a risk management consultant.
According to the report, of the 38 national departments audited all had “findings” related to IT service continuity; 92% did not fully comply with user-access management controls; 81% did not have full security management systems in place; and 79% did not have a complete IT governance framework.
“The normalisation of the city's billing situation is and has been a priority of government over the past months. The mayoral committee has identified this as one of the key issues to be resolved as we move towards achieving our vision of being a world-class African city,” said member of the mayoral committee (MMC) for finance Geoffrey Makhubo.
Read more: ZA: City of Johannesburg billing roadmap 'nothing new'
The Ministry reports that a special column for submission of e-appeals was opened at its official website (www.mlspp.gov.az).
"The main objectives of this initiative include improving the accuracy of billing and customer data integrity; enhancement of the city's customer engagement model; to ensure better responsiveness; the eradication of property change-of-ownership backlogs and the implementation of a 'standard of service charter' for our customers within the first phase of three months," he said.
Read more: ZA: Billing system: Roadmap to improve Joburg's billing woes