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Transforming Government since 2001

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The City of Johannesburg (COJ) yesterday launched a revenue and billing roadmap that seeks to fill all the gaps and correct all the flaws with its problematic systems over a period of 19 months.

“The normalisation of the city's billing situation is and has been a priority of government over the past months. The mayoral committee has identified this as one of the key issues to be resolved as we move towards achieving our vision of being a world-class African city,” said member of the mayoral committee (MMC) for finance Geoffrey Makhubo.

Read more: ZA: City of Johannesburg billing roadmap 'nothing new'

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The City of Johannesburg will aim to improve the accuracy of its billing system and its customer service over the next few years. On Tuesday, City Manager Trevor Fowler launched a Revenue and Billing Roadmap, which will see the city addressing its current service levels and moving to higher levels of service over a 19-month period.

"The main objectives of this initiative include improving the accuracy of billing and customer data integrity; enhancement of the city's customer engagement model; to ensure better responsiveness; the eradication of property change-of-ownership backlogs and the implementation of a 'standard of service charter' for our customers within the first phase of three months," he said.

Read more: ZA: Billing system: Roadmap to improve Joburg's billing woes

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A new white paper from ICT industry analyst, Informa Telecoms & Media finds that while SA sits at the top of the list of African countries most ready for mobile government services, scepticism remains over its sluggish movement in this space over the last decade.

The authors of the paper, principal analyst Nick Jotischky and senior analyst Sheridan Nye, found that east African countries including Kenya, Rwanda, Uganda and Tanzania had taken the benefits of delivering public services using cellular technologies to citizens and small businesses faster than SA, particularly in the agricultural sector, for the payment of utility bills, and other financial transactions.

Read more: Skepticism plagues South Africa e-gov programme

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Analysts from Informa Telecoms & Media have released the Africa Mobile Government Readiness Index which ranks countries based on their readiness to embrace mobile technology for its public services.

The index ranks South Africa ahead of Kenya and Egypt as the African country most ready to embrace mobile government services.

Despite South Africa’s appearance at the top of the index, the analysts noted that until now mobile government implementations have been far slower to take off there than in Kenya, Rwanda, Uganda and Tanzania.

Read more: South Africa Tops Africa Mobile Government Readiness Index, Says Informa

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Mobilising public services in Africa, the white paper compiled by Informa Telecoms & Media and available at the AfricaCom event taking place from today, Wednesday, 9 November until Thursday 10 November 2011 at the Cape Town International Convention Centre in South Africa, reveals that South Africa is more ready than Kenya and Egypt in terms of embracing mobile government services.

Despite South Africa's appearance at the top of the index, authors Nick Jotischky and Sheridan Nye note that mobile government implementations have been far slower to take off there than in Kenya, Rwanda, Uganda and Tanzania. The East African countries have been quicker to realise the benefits to citizens and small businesses (agricultural advice, payment of utility bills, commodity pricing information) of delivering public services using cellular technologies.

Read more: South Africa ready to embrace mobile government services

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