The Ministry reports that a special column for submission of e-appeals was opened at its official website (www.mlspp.gov.az).
“The normalisation of the city's billing situation is and has been a priority of government over the past months. The mayoral committee has identified this as one of the key issues to be resolved as we move towards achieving our vision of being a world-class African city,” said member of the mayoral committee (MMC) for finance Geoffrey Makhubo.
Read more: ZA: City of Johannesburg billing roadmap 'nothing new'
The index ranks South Africa ahead of Kenya and Egypt as the African country most ready to embrace mobile government services.
Despite South Africa’s appearance at the top of the index, the analysts noted that until now mobile government implementations have been far slower to take off there than in Kenya, Rwanda, Uganda and Tanzania.
Read more: South Africa Tops Africa Mobile Government Readiness Index, Says Informa
"The main objectives of this initiative include improving the accuracy of billing and customer data integrity; enhancement of the city's customer engagement model; to ensure better responsiveness; the eradication of property change-of-ownership backlogs and the implementation of a 'standard of service charter' for our customers within the first phase of three months," he said.
Read more: ZA: Billing system: Roadmap to improve Joburg's billing woes
The authors of the paper, principal analyst Nick Jotischky and senior analyst Sheridan Nye, found that east African countries including Kenya, Rwanda, Uganda and Tanzania had taken the benefits of delivering public services using cellular technologies to citizens and small businesses faster than SA, particularly in the agricultural sector, for the payment of utility bills, and other financial transactions.