IfG.CC -
Institute for eGovernment

A recent Accenture report says government CRM initiatives are all about satisfying the citizen.

Customer satisfaction is a key driver of government CRM programs, and Canada tops the world in terms of its government's use of CRM to reach its citizens, according to a recent report by consulting firm Accenture.

Weiterlesen: Canada is Tops in Government CRM

Canada’s e-government, which has been rated as among the best, offers all three levels of online services, publish, interact and transact, a rare combination in any country. Whether it is for paying taxes, planning travel, paying bills and booking health resorts; funding startups and catering to the human resources needs of businesses; or sorting out immigration issues, www.canada.gc.ca seems to have a solution for all.

Weiterlesen: Canada: Municipal Resource Centre Firms Up The Maple Pie

Governments should enact new legislation giving the deputy prime minister and provincial deputy premiers responsibility for e-government and the coordination of horizontal policy development, states a new study by an expert committee of federal, provincial and municipal politicians. The Internet and information technologies, it concludes, could help engage citizens in the democratic process and restore confidence and public trust in government if political leaders take steps to transform core government activities.

Weiterlesen: Canada: Political Committee Calls for New Information Practices and E-Democracy

AMCTO Municipal e-Government Resource Centre Launched

The Association of Municipal Managers, Clerks and Treasurers of Ontario (the AMCTO) is pleased to announce the launch of the AMCTO Municipal e-Government Centre internet site.

Weiterlesen: Canada: Municipal e-Government Information is Now Just a Click Away!