"This report underlines Canada's success in offering on-line services that best serve Canadians," said Minister Owen. "We are leading the way in e-government in terms of service breadth, service depth and customer relationship management. We are providing services in ways that cross traditional program, departmental and governmental boundaries. Canadians have told us how they want to receive their services, and the Government of Canada is delivering."
Weiterlesen: CANADA IS A WORLD LEADER IN E-GOVERNMENT, FOUR TIMES RUNNING
The comparative study, conducted annually for the past five years by the high-tech consultancy Accenture, rates the quality of service governments in 22 countries offer their citizens. In it, Canada placed first in all categories of e-government "maturity," which Accenture calls service breadth, service depth and customer relationship management.
In January, 2004, about 10 million Canadians visited a government entity on-line, says comScore Media Metrix Canada, an on-line marketing firm.
"We have made great strides in making government more accessible to Canadians," said Minister Owen. "Forty-five services are now fully on-line. The Government On-Line 2004 report highlights our achievements to date and addresses the remaining key challenges to put all 130 of the services most needed by citizens and businesses on the Internet by 2005."
Weiterlesen: Canada: GOVERNMENT ON-LINE ANNUAL REPORT TABLED