One of the call centres in Australia's Centrelink public service network has been singled out as one of the country's 'call centres of the year'.
Centrelink is a public agency that runs a network of 27 call centres throughout Australia, employing 4500 staff and answering more than 28 million calls a year.
Western Australia is set to lay out its e-government plans in a strategy document that encourages agencies to avoid the "hindrance of proprietary systems".
To be announced by Premier Geoff Gallop tomorrow, the E-government Strategy for the Western Australian Public Sector will outline plans to move to widespread electronic service delivery by 2010.
Brisbane City Council is Australia's largest local authority, with an annual budget of more than US$928 million.
Brisbane City Council is now the very model of public sector accessibility, but it wasn't always that way. In the late 1990s someone decided to audit the number of entries in the telephone directory for Brisbane City Council. There were 640 separate numbers, and this reflected the fragmented reality of accessing multiple services from a single council.
Government departments are expandng upon early initiatives and increasingly opting for centralized IT&T services to manage their interaction with customers. Will this lead to improvements in government services, or is it adding too much complexity to government departments?
With a federal election looming, the Howard government has released a "strategic vision" for the future of Australia's information economy which it claims will provide the "policy platform needed to address new challenges to Australia’s position as a leading information economy".