To be announced by Premier Geoff Gallop tomorrow, the E-government Strategy for the Western Australian Public Sector will outline plans to move to widespread electronic service delivery by 2010. The strategy will be overseen by the E-government Office, created in February 2003.
The Premier will tell a gathering of government and IT industry representatives that the strategy will use technology to help agencies move autonomously from a silo mentality towards an "integrated and innovative understanding of the business of government".
Among other measures, the strategy urges agencies to ensure interoperability of data and systems.
"Adherence to the principles of open standards ensures that the hindrance of proprietary systems and data formats do not prohibit sharing of knowledge across government," E-government Strategy documents say.
Agencies will also be required to offer a choice of service delivery channels, which could include the web, SMS and digital television.
The E-government Strategy is built around Gartner's report, Characteristics of the Four Phases of E-Government.
The framework consists of an initial online presence, followed by interaction with citizens, before moving to citizens' transactions and a final transformation phase.
In the Western Australian strategy, agencies are expected to complete the transformation phase by 2010, with the transaction phase to be in place by 2008.
The transaction phase will include increasing use of push technologies and a possible move to e-voting.
A key part of the development of e-government in the state will be partnerships and knowledge-sharing with federal and local government, as well as the other states, so Western Australia can "remain at the leading edge of e-government".
The plan calls for collaboration with international governments, the IT and communications industries, the business community and the non-government sector.
It also calls for government agencies to take on a more corporate identity.
Autor: Chris Jenkins
Quelle: Australian IT, 10.08.2004
