“The implementation of the DR in the fall of 2011 is an important step toward achieving province-wide electronic health records (EHRs) for Ontarians,” the web site said, prior to a major overhaul launched at the end of June.
Which it would have been, had it been true.
As a result, Canadians are developing a preference for the online alternative. Government e-services just might be the best thing since online banking, and Canadians across the country would love to see more of these digital services available. We just don't want to pay for them.
Read more: Improved government e-services appeal to Canadians – but only if they’re free
"I am pleased that the Shared Services Canada Act has received Royal Assent," said Minister Ambrose. "We continue to move forward with our mandate to streamline IT, save money, and end waste and duplication," said Minister Ambrose.
Read more: Minister Ambrose Announces the Passage of Legislation on Shared Services Canada (SSC)
Canadians are already more likely to go the online route when accessing government services — when the option is actually available, that is — and want more digital choices to avoid having to pick up the phone, use snail mail or wait in line, suggests a study by PricewaterhouseCoopers Canada.
Read more: Canadians want government e-services, but won't pay for it
Canadian governments, at all levels, are introducing or have already implemented austerity measures to reduce expenditures and a new PwC report finds that Canadians want government to also provide them with cost-effective and convenient electronic services (eservices). Citizen Compass, an online initiative undertaken by PwC to gather and measure the views of citizens on emerging public policy issues, shows that the next generation of eservices must accommodate the lives of Canadians, while meeting their expectations for quality customer service.