The Citizen Compass survey, released Wednesday by PWC Canada, found that 80 per cent of Canadians are interested in accessing innovative online services through a home computer or cellphone. However, only 20 per cent are willing to pay to access online offerings that would allow them to get faster access to government services.
Canadians are anticipating changes that will make more “e-services” available, PWC said a report accompanying the survey results. “Traditional modes for interacting with government such as telephone, in-person and mail may not completely go away, but their role will diminish.”
PWC said privacy concerns remain a major barrier to adoption of new electronic services. More than half of all respondents said rock-solid privacy protection is the most important factor in determining whether they would adopt new e-services.
The Citizen Compass is an online questionnaire. The survey had more than 3,147 respondents over a three-month period earlier this year.
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Autor(en)/Author(s): Vito Pilieci
Quelle/Source: Ottawa Citizen, 27.06.2012
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