IfG.CC - The Institute for eGovernment

In den 25 Mitgliedsstaaten der Europäischen Union sowie Island, Norwegen und Schweiz sind 40 Prozent der grundlegenden behördlichen Dienstleistungsangebote vollständig online verfügbar. Insgesamt beträgt der Online-Umsetzungsgrad über alle Dienste hinweg 65 Prozent. Ohne die zehn neuen EU-Länder liegt der Anteil der vollständig online verfügbaren Dienste bei 46 Prozent, was einer Zunahme von vier Prozentpunkten gegenüber der letzten Untersuchung ein Jahr zuvor entspricht. Beim Umsetzungsgrad erreichten die 18 Länder der vorherigen Studie einen Fortschritt von sechs Prozentpunkten von 66 auf 72 Prozent Die Erhebung wird jährlich von der Management- und IT-Beratung Capgemini im Auftrag der EU Kommission durchgeführt. Untersucht werden 20 von der EU definierte Dienstleistungen für Bürger und Unternehmen, die über insgesamt rund 14.000 einzelne Stellen angeboten werden.

In den 25 Mitgliedsstaaten der Europäischen Union sowie Island, Norwegen und Schweiz sind nun 40 Prozent der untersuchten grundlegenden behördlichen Dienstleistungsangebote vollständig online verfügbar.

In den 25 Mitgliedsstaaten der Europäischen Union sowie Island, Norwegen und der Schweiz sind nun 40 Prozent der grundlegenden behördlichen Dienstleistungsangebote vollständig online verfügbar. Insgesamt beträgt der Online-Umsetzungsgrad über alle Dienste hinweg 65 Prozent. Ohne die zehn neuen EU-Länder liegt der Anteil der vollständig online verfügbaren Dienste bei 46 Prozent, das entspricht einer Zunahme von vier Prozentpunkten gegenüber der letzten Untersuchung ein Jahr zuvor.

Fast zwei Drittel der Internetnutzer sind unzufrieden mit den Onlinediensten der Behörden in Deutschland. Sie kritisieren unzureichende oder häufig veraltete Informationen auf den Websites der öffentlichen Verwaltung. Zudem finden die Nutzer dort oft nicht die gewünschten Beratungsangebote.

Canada leads the world in the online delivery of government services for the fifth straight year, says a report released yesterday.

But it could still do better, noted the report by international consulting firm Accenture, which reviewed the quality of e-government services in 22 countries, including Canada and the United States.

The study was a leadership assessment of the overall service maturity of 22 national governments in North America, Europe and Asia based on the breadth and depth of the e-government services they offer, as well as leadership assessments along several key categories. The company also surveyed 9,000 adults in the same 22 countries to uncover their perceptions and customer experiences interacting with their government online, in person or via phone.

This is according to Accenture's sixth annual global report on government service delivery, entitled “Leadership in Customer Service: New Expectations, New Experiences”.

The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

While making a valuable contribution to Europe, the findings of a 30-month study, measuring the impact on the public sector of EU-funded research, show that more could be done to match projects’ objectives to the reality on the ground.

Although the U.S. government did rise one slot in the rankings from last year, it is falling behind other countries in broadband access, public-sector innovation and implementation of the latest interactive tools to federal Web sites, according to a study released Aug. 17 by the Brookings Institution, a Washington-based think thank.

Its sixth annual report on progress around the globe shows the UK still ranked about 10th, but with the comment that it is poised to make significant progress. Canada was ranked first for the fifth consecutive year, the US came second, Denmark and Singapore tied at third.

It's really about why some people adopt e-services and others don't, which we looked at in the Spring 2004 issue of Government Technology's Public CIO. Writer Bill Eggers found that in the United States, our various levels of government have serious work to do to attract more people to e-government.

VARs and service providers in the document and content management market believe 2007 will be a very good year, with 60 percent expecting increased sales compared to 2006 and 28 percent predicting that revenue will increase "significantly."

A report entitled 'Benchmarking ICT use among general practitioners in Europe', one of several EU pilots on eHealth indicators, shows that on average, 87% of European doctors use a computer. Furthermore, 80% of the practices in the 27 EU countries store administrative patient data electronically and computers can be found in 78% of consultation rooms.

The latest findings of the American Customer Satisfaction Index (ASCI) E-Government Report show that health information sites and government career sites, in particular, have exceptional customer satisfaction scores.

In a survey of 22 countries the UK has fallen from 9th to 12th in the maturity of its e-government services, Accenture found.

Accenture said, however, it was ranking the UK 10th, because it was so close to Sweden and the Netherlands, which only scored marginally ahead of the UK.

The survey, carried out by IT consultancy Capgemini SA in October 2004 into the availability of services online, found that Sweden was the most advanced country, scoring an 89 percent rating for sophistication of available services. Austria was a close second with an 87 percent rating, followed by the U.K. and Ireland, both with 84 percent.