In a survey of 22 countries the UK has fallen from 9th to 12th in the maturity of its e-government services, Accenture found.
Accenture said, however, it was ranking the UK 10th, because it was so close to Sweden and the Netherlands, which only scored marginally ahead of the UK. Although the company said it has changed its methodology for this year’s survey, the findings will still be disappointing to the government, which last week launched its Connecting the UK: the Digital Strategy.
The strategy aims to transform public service around the e-government and boasts advances in broadband internet penetration and digital TV in the UK.
Accenture measured the breadth of government services online as well as the depth of their capabilities in terms of transactional capability, completeness of interaction, and integration across government.
In 2003, the UK government came 8th in the Accenture research, falling from 6th place the previous year.
The survey shows that although the UK has relatively high internet usage, hits on e-government services remain low compared to other countries with similar net usage.
Autor: Lindsay Clark
Quelle: ComputerWeekly, 06.04.2005
