If efficiency really is the aim then technology is the answer, and we could look to a small northern European nation as an example
In all the recent talk of making government more efficient and responsive to citizens’ needs, an issue that needs spotlighting is the role of technology in facilitating efficient service delivery.
To date the Namibian state has been slow to harness modern communication and data storage technologies to improve service delivery and the all-round customer experience of citizens when accessing public services. In fact, for the most part Namibia is still very much in the 20th century when it comes to public sector service delivery and customer engagement.