Local government units have much to learn from Naga City's program to use information technology tools to improve governance.
Reuel Oliver, representative of Naga City Mayor Jesse Robredo, said use of the Internet and mobile technology to improve service delivery to Naga's constituents started as early as 1997 when the city's Web site was first launched.
"In 1997, Naga City was one of the first LGUs in the country to go on the Internet through its own Web site. After the launch, it took three years before we would finally update the site. We realized that we had to use the Web as a tool to empower the people," Oliver said during an ICT forum in Makati City.