A lot of cities have this mistaken notion that if they automate some of their internal processes like business permits and licensing, they now join the ranks of cities considered to be smart. They may have taken the first step towards becoming one, but their journey still has a long way to go. It usually is not a smooth journey, with a lot of iterations along the way but the end goal will always have a lasting impact on the constituents if done properly. And if the city leaders think it is just about technology and should be delegated to their ICT staff, they are terribly wrong.
Digital connectivity plays a very important role in the cities’ journey. It is the platform necessary to enable their constituents to access services virtually, develop a digital culture that would allow them to take advantage of opportunities resulting from digitalization, and allow the cities to easily implement sustainability initiatives.