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Wednesday, 9.09.2026
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  • Wed
    Sep
    09
    2026
    PH: Camarines Sur launches smart city project


    An expansive hub for business, leisure and wellness is rising in the capital town of Pili in Camarines Sur, laying the platform for the province’s transformation as the next smart city development in Luzon.

    The 200-hectare CamSur Uptown, formally launched last week, will host mixed-use commercial buildings, a digital campus, an artificial intelligence laboratory, logistics and manufacturing facilities, resorts and parks, medical and lifestyle centers and a golf course.

  • Wed
    Sep
    09
    2026
    TZ: Government calls on Schools to priorities ICT training


    The Government has called on schools across the country to prioritize Information and Communication Technology (ICT) training for students in order to keep pace with the rapidly evolving digital landscape and the growing role of technology in modern society.

    The Government said that, given the rapid pace of technological advancement, schools should invest in modern and reliable infrastructure that enables students to acquire practical ICT skills. It commended Bunazi Green Acres School, located in Bunazi Township, Kassambya Ward, Missenyi District, Kagera Region, for setting a strong example in ICT education.

  • Wed
    Sep
    09
    2026
    Singapore safety show launches smart cities initiative


    Safety & Security Asia 2026 has launched a Smart Cities Initiative within its five co-located shows in Singapore.

    The programme brings together security, fire safety, health and safety, emergency services, and systems integration under a single smart cities banner. It is aimed at government agencies, city planners, infrastructure operators, system integrators, and business leaders involved in connected urban projects.

  • Wed
    Sep
    09
    2026
    Gabon Draws on Rwanda’s Digital Model to Modernize Public Services


    • Gabon plans a government portal that will progressively centralize public services online, with at least 10 services targeted for integration by December 2026.
    • A Gabonese delegation spent nearly two weeks in Rwanda studying e-government, digital identity, cybersecurity and public-service digitization.
    • Libreville is drawing on Rwanda’s Irembo platform, which now hosts more than 100 services from more than 20 institutions.

    Gabon wants to accelerate the digital transformation of its administration by drawing on Rwanda’s experience. A delegation from the Ministry of Interior, Security and Decentralization recently spent nearly two weeks in Kigali studying e-government, digital identity, cybersecurity and the digitization of public services.

  • Tue
    Sep
    08
    2026
    PH: Japan supports Davao City’s push to become a ‘smart city’


    The government of Japan, through its Ministry of Land, Infrastructure, Transportation and Tourism (MLITT), is supporting Davao City in its bid to become a smart city with several projects implemented under the Smart JAMP (Smart City supported by Japan ASEAN Mutual Partnership) program.

    The Smart JAMP initiative started in 2020 to help cities across ASEAN, including Davao City, address common urban challenges.

  • Tue
    Sep
    08
    2026
    QA: Endowments Ministry launches "Meshka" app offering 50 digital services to public


    The Ministry of Endowments and Islamic Affairs has launched the "Meshka" digital services application as a unified online platform that enables the public to access a wide diversity of religious and guidance services through a modern and user-friendly experience.

    In a statement Sunday, the Ministry highlighted that the move grows out of its efforts to foster digital transformation and improve the service system provided to beneficiaries, in alignment with the Ministry's strategic plan, in addition to supporting the objectives of Qatar National Vision 2030 in building a more powerful and creative government sector capable of leveraging digital solutions for the community.

  • Tue
    Sep
    08
    2026
    How Chinas's 12345 Hotline is rewriting citizen services


    In cities around the world, the mechanics of local government often grind slowly: a pothole reported but not repaired, a noise complaint logged but unanswered, a maze of departments passing responsibility from one counter to another. Yet across China, a simple five-digit number—12345—is reshaping how governments respond to citizens and, increasingly, how they anticipate problems before they arise.

    What began decades ago as a basic telephone hotline has evolved into one of the most citizen-centric and innovative public sector projects in urban governance. For Professor Alfred Tat-Kei HO, Dean of the College of Liberal Arts and Social Sciences (CLASS) at City University of Hong Kong (CityUHK), the system represents something rare: a smart-city vision that has moved from rhetoric to reality.

  • Tue
    Sep
    08
    2026
    VN: Bắc Ninh aims for top 50 global smart city ranking by 2030


    The northern province is investing in 5G, AI and real-time data systems as it pushes to become a centrally governed municipality and crack the world's top 50 smart cities by 2030.

    Bắc Ninh, a northern province on the outskirts of Hà Nội, has set a goal of ranking among the world's top 50 smart cities by 2030, an ambition officials say is central to its broader push to become a centrally governed municipality.

  • Mon
    Sep
    07
    2026
    IN: Odisha: Sambalpur to Become Smart City! Union Government Approves Major Urban Upgrade


    Key Points

    Sambalpur will become a smart city with a ₹103‑crore project approved by the Union government. AI cameras, ICCC, and modern systems will improve traffic, safety, sanitation, and emergency response.

    The city of Sambalpur is set to undergo a major transformation into a smart city, with the Union Ministry of Housing and Urban Affairs approving a ₹103‑crore project.

  • Mon
    Sep
    07
    2026
    Kuwait Municipality accelerates digital transformation, targets paperless operations by year-end


    • Building permits can now be issued in less than 48 hours, while millions of engineering records have been digitized and more than 85% of direct municipal services are available through Sahel.

    Kuwait Municipality is accelerating its transition to a fully digital operating model, with electronic building permits, online licensing, smart inspections and digital archiving becoming increasingly integrated into its daily operations.

  • Mon
    Sep
    07
    2026
    ZA: Gauteng reaches new digital transformation milestone


    More than 1 200 sites are connected to the Gauteng Provincial Network, while digital initiatives have supported more than 25 000 people across the province. Gauteng’s digital transformation continues to change how residents access government services, with more than 1 200 government, healthcare and school sites connected and 59 e-Services developed through the Gauteng Digital Platform. According to Gauteng Department of e-Government media liaison officer Sithembiso Ndlovu, the department is marking 11 years of building a more connected and digitally enabled province since its establishment in 2015.

  • Sun
    Sep
    06
    2026
    Nigeria’s Government Goes Digital—After Spending Years Teaching Paperwork How to Survive


    Nigeria’s on digital attempt to move government information and public services online is not exactly a new romance with technology. The country has been pursuing e-government for years, with earlier policies and programmes already envisioning one-stop online government services, paperless administration and digital interaction between citizens and public institutions. What is changing now is the scale and intensity of the push, as the Federal Government attempts to turn the long-running digital ambition into something Nigerians can actually use without first printing three copies, attaching passport photographs and locating an office with a missing signboard.

  • Sun
    Sep
    06
    2026
    MY: Selangor looks to AI to boost govt services, efficiency


    Selangor is moving towards becoming an artificial intelligence (AI)-powered state, with AI set to be integrated into government operations and public services to improve efficiency.

    State Islamic Affairs and Digital Innovation Committee chairman Dr Mohammad Fahmi Ngah said the next phase of the state's Smart City agenda would focus on using data and AI to shape policies and improve services.

    "Selangor completed 60 initiatives under its Smart City programme from 2016 to 2025, including the integration of applications and systems to monitor public assistance, as well as digital platforms for city management.

  • Sun
    Sep
    06
    2026
    KE: Ruto announces Ksh4B Malaba smart city project


    President William Ruto explained that the smart city, which will have 2,000 affordable housing units and other amenities, will create jobs and business opportunities for the residents, and attract investors to the border town.

    The Government will invest Ksh4 billion in a new smart city in Malaba, Busia County, President William Ruto has announced.

    The President explained that the smart city, which will have 2,000 affordable housing units and other amenities, will create jobs and business opportunities for the residents, and attract investors to the border town.

  • Sun
    Sep
    06
    2026
    ID: AI literacy essential to navigate digital-era work dynamics: Ministry


    Deputy Minister of Communication and Digital Affairs Nezar Patria says workers in Indonesia must understand artificial intelligence (AI) technology related to their jobs to navigate the changing dynamics of work in the digital era.

    "This dilemma is real, because the rapid advancement of generative AI has changed the way we work, make decisions, and serve the public," Patria said in a statement received here on Saturday.

  • Sat
    Sep
    05
    2026
    NG: FG adopts AI to improve public service, rank MDA websites


    The Federal Government has said it is exploring the use of Artificial Intelligence (AI) in public service delivery as part of efforts to deepen digital transformation across ministries, departments and agencies.

    The Director-General, Bureau of Public Service Reforms (BPSR) Dr Dasuki Arabi, disclosed this in Abuja on Thursday at the Stakeholders Engagement and Inauguration of the Inter-Ministerial Task Team for the seventh edition of the ranking of websites of Ministries, Departments and Agencies.

  • Sat
    Sep
    05
    2026
    AL: Rama: AI Will Put Government Services in Citizens’ Hands in Real Time


    Prime Minister Edi Rama said artificial intelligence will help make government services more transparent and responsive, allowing citizens to track their requests in real time.

    Speaking after the government’s expanded meeting in Pogradec, Rama said a new digital system will allow citizens to submit requests, follow their progress and see which institution is responsible for each case.

  • Sat
    Sep
    05
    2026
    NG: Adamawa: SSG’s Office Advances Digital Transformation with E-Document Management Training in Yola


    The Office of the Secretary to the Adamawa State Government has taken another significant step towards modernising its administrative operations with a one-day training workshop on the E-Document Management System (EDMS).

    The training, held on Friday, August 28, 2026, at Alheri Royal Guest House in Yola, brought together selected staff of the SSG’s Office for practical sessions aimed at strengthening digital records management and accelerating the transition from traditional paper-based processes to electronic administration.

  • Fri
    Sep
    04
    2026
    EE: Tallinn's buses help identify missing and damaged traffic signs


    To map the condition of traffic signs, researchers at Tallinn University of Technology have installed sensors on the front of three Tallinn city buses that collect visual information while driving.

    Researchers at Tallinn University of Technology installed sensors and AI‑based camera systems on Tallinn city buses to detect poorly visible or damaged traffic signs. The goal of the project is to obtain a better overview of the condition of traffic signs and thereby improve traffic safety.

  • Fri
    Sep
    04
    2026
    Turkmenistan accelerates digital transformation of economy and public services


    The country is introducing artificial intelligence, 5G networks, online payments and virtual tours. Laws on the internet and e-government have been adopted.

    Turkmenistan is implementing the “Concept for the Development of the Digital Economy for 2026–2028,” aimed at the innovative formation of the economy and strengthening its competitiveness. The country has adopted the laws “On Legal Regulation of Internet Development,” “On E-Government,” “On Electronic Documents,” and other regulatory acts. In 2026, declared the year of “Independent Neutral Turkmenistan – Homeland of Determined Winged Steeds,” work is underway on the National Strategy for Artificial Intelligence. This information is reported by Arzuw.news, citing the publication “Neutral Turkmenistan.”

  • Fri
    Sep
    04
    2026
    JP: Next-gen smart city to be developed in Tokyo


    At a glance

    • Who: NTT Docomo; Mitsubishi Estate.
    • What: The companies are collaborating on a next-generation smart city in Tokyo.
    • Why: The cluster will contribute to the development of Japan’s telecommunications technology and urban development, and the creation of new use cases.
    • Where: The city is located in the Otemachi, Marunouchi, and Yurakucho area of Chiyoda-ku, Tokyo.

    NTT Docomo and Mitsubishi Estate will collaborate on the smart city in the Otemachi, Marunouchi, and Yurakucho area, based on the Whole Town Workplace Concept.

  • Thu
    Sep
    03
    2026
    Pakistani company launched the implementation of a “smart city” project in Khiva


    Facilitated by the Embassy of Uzbekistan, Pakistani company “Habib Rafiq Engineering (Pvt.) Ltd.” (HRL) has commenced work on a “smart city” project in Khiva, reports Dunyo IA correspondent.

    During the visit, HRL delegation toured the Khorezm region and signed a memorandum of understanding with the regional Khokimiyat (administration) to implement the investment project.

    Project entails the construction of a new “smart city” as part of the expansion of ancient Khiva.

  • Thu
    Sep
    03
    2026
    Kenya and South Korea Deepen Cooperation on Konza Smart City and Digital Innovation


    Tanui said discussions reviewed the development of Konza Technopolis, including the policy and institutional support provided by the Kenyan government and coordination among institutions involved in the project.

    Kenya is seeking to deepen its cooperation with South Korea on smart cities, digital infrastructure, innovation and emerging technologies as it advances plans to build a globally competitive digital economy.

    Principal Secretary for the State Department for ICT and Digital Economy, Eng. John Kipchumba Tanui, CBS, said this during a meeting with a delegation from the University of Seoul and the Korea Development Institute (KDI).

  • Thu
    Sep
    03
    2026
    TT: Govt to digitise land systems and services


    The Ministry of Land and Legal Affairs (MLLA) and the United Nations Development Programme (UNDP) have signed a Memorandum of Understanding (MoU) to accelerate the digital transformation of Trinidad and Tobago’s land-related systems and services.

    In a news release, the Ministry confirmed the MoU is connected to a multi-year project, entitled “Digital Transformation of Land-Related Services.”

    Minister of Land and Legal Affairs, Saddam Hosein, said, “Digital transformation must be about people. It must make it easier for citizens and businesses to access Government services, eliminate administrative bottlenecks, and build a more responsive, transparent public sector.”

  • Wed
    Sep
    02
    2026
    CH: Zurich: This European City Was Just Named the World’s ‘Smartest’—and It’s Held the Top Spot for 7 Consecutive Years


    Zurich topped a ranking of 148 cities based on residents’ perceptions of technology, infrastructure, quality of life, sustainability, and inclusiveness.

    What makes a city truly smart isn’t just cutting-edge technology. A smart city also improves its residents’ daily lives, using innovation to tackle familiar problems, from traffic and housing to public transportation and sustainability. For travelers, the result can be just as noticeable: A city that works well for its residents often becomes easier, more enjoyable, and more interesting to explore.

  • Wed
    Sep
    02
    2026
    AU: Victoria: Smart Cities, Big Returns: How Local Government Can Do More with Less


    Local governments face a familiar challenge of needing to balance tight budgets and rate pressures, with rising community expectations for reliable infrastructure and rapid service delivery. In response, forward-thinking councils are turning to smart city technologies to optimise public assets, streamline maintenance, and improve resource allocation.

    At its core, a "smart city" is not about futuristic gimmicks or technology for its own sake. A smart city integrates connected digital technologies, such as sensors and data networks into physical public infrastructure to be more efficient, sustainable and liveable. By equipping assets like drainage networks, bins, vehicles, buildings, and public lighting with Internet of Things (IoT) sensors, councils can gather granular, real-time spatial data. This informs capital works planning, asset life-cycle management, predictive maintenance schedules, and resource allocation, which in turn helps infrastructure work smarter for both residents and businesses.

  • Wed
    Sep
    02
    2026
    JP: NTT Docomo, Mitsubishi Estate to build 5G-powered smart city clusters in Tokyo


    NTT Docomo and Mitsubishi Estate Corporation have agreed to develop next-generation, 5G-powered smart city clusters in the Otemachi, Marunouchi and Yurakucho districts of Tokyo's Marunouchi area.

    NTT Docomo and Mitsubishi Estate Corporation are developing next-generation, 5G-powered smart city clusters in the Otemachi, Marunouchi and Yurakucho districts of Tokyo's Marunouchi area.

    The Marunouchi area is one of Japan's leading office and commercial districts, experiencing high volumes of daily data traffic.

  • Tue
    Sep
    01
    2026
    VN: Digital transformation in public sector serves national growth


    Alongside preventive capabilities, agencies and organisations must proactively build capacity for detection, response, and recovery to ensure when an incident occurs, essential operations can be maintained and quickly restored to normalcy.

    Digital transformation in the public sector must focus on building sustainable infrastructure and ensuring data security for national growth, experts said at a seminar on Monday.

    Speaking at the seminar on digital transformation in the public sector, Vũ Duy Hiền, Deputy Secretary General of the Vietnam National Cybersecurity Association, said that the nation's digital transformation is entering a new phase of development.

  • Tue
    Sep
    01
    2026
    Vietnam drafts new law to strengthen electronic identification


    Vietnam is laying the legal foundations to cover a host of new assets under electronic ID and to support cross-border transactions. Vietnam’s Ministry of Justice has published the latest draft of the Electronic Identification and Authentication Law.

    The draft aims to establish a unified legal framework for e-ID activities, safeguarding data sovereignty, protecting personal information and preventing identity forgery and fraud, reports VnEconomy.

  • Mon
    Aug
    31
    2026
    IN: Telangana: Nalgonda will be turned into super smart city: Komatireddy


    RS 1,400 crore worth of works underway; focus on water, roads and drainage

    Minister for Roads & Buildings and Cinematography Komatireddy Venkat Reddy has reiterated his commitment to transforming Nalgonda into a super smart city, announcing a series of major infrastructure projects aimed at driving all-round development across the constituency.

    The Minister was speaking after inaugurating additional rooms and a conference hall constructed at a cost of Rs2 crore at the Nalgonda Club here on Sunday.

  • Mon
    Aug
    31
    2026
    PK: Islamabad: HRL Group Initiates the Process of Developing a Smart City in Khorezm Region, Republic of Uzbekistan


    On 19 August 2026, the senior management of Habib Rafiq Engineering (Pvt.) Ltd. (HRL), one of Pakistan’s leading conglomerates with extensive expertise in construction, engineering, infrastructure, and real estate development, signed a Memorandum of Understanding (MoU) with the Government of Khorezm Region, Republic of Uzbekistan, marking an important step toward the proposed development of a new smart city as part of the expansion of the historic city of Khiva.

    This agreement represents a significant milestone for the future of Khiva and the Khorezm Region, opening new opportunities for sustainable urban development, investment, innovation, and regional connectivity.

  • Mon
    Aug
    31
    2026
    VN: Ho Chi Minh City builds smart city based on data management and planning


    Among the nine core principles identified by the smart city project, the most notable is the order of priority: placing citizens and businesses at the center; using data as the foundation; ensuring interconnection, integration, and shared usage; guaranteeing information security and privacy.

    Ho Chi Minh City is shifting its smart city development focus from isolated technological applications to data-driven governance. In this new approach, urban planning is identified as the "spatial framework" to connect data across sectors, support forecasting, and enhance the quality of decision-making.

  • Mon
    Aug
    31
    2026
    The Role of CCTV in Smart Cities


    Around the world, cities are becoming smarter by implementing technologies that improve their public services, transport, energy, and safety. As cities continue to expand, local governments and companies are seeking new solutions to maintain the city infrastructure and develop a safer environment for residents and visitors. Closed-Circuit Television (CCTV) is one of the most beneficial technologies of the modern day for city security.

    Modern CCTV systems record video footage, but there’s more to them. They, along with smart software, high-speed networks and cloud-based solutions, provide real-time management, public safety and city authorities with informed management decisions. Within the context of the broader smart city mission, professional CCTV installation is a foundation for the security infrastructure, encompassing both commercial CCTV installation in London and CCTV solutions for retail centres, offices, public buildings and facilities.

  • Sun
    Aug
    30
    2026
    IN: Telangana: Zahirabad Industrial Smart City targets INR 15,000 crore investment by March 2028


    Synopsis

    • The Telangana government is targeting completion of the 3,245-acre Zahirabad Industrial Smart City by March 2028, with the project expected to attract around INR 15,000 crore in investment and generate nearly two lakh direct and indirect jobs. Telangana IT and Industries Minister D Sridhar Babu announced the timeline during a National Industrial Corridor Development and Implementation Trust meeting. The state holds a 51% stake through its land contribution, while the Centre is supporting infrastructure development. Water-supply tendering has been completed and other essential infrastructure is being developed under the Engineering, Procurement and Construction model.

  • Sun
    Aug
    30
    2026
    IN: DARPG Holds 20th National e-Governance Webinar on Government Process Re-engineering for Digital Transformation


    The Department of Administrative Reforms and Public Grievances (DARPG) organised the 20th National e-Governance Webinar (NeGW) on the theme, “Government Process Re-engineering by use of technology for Digital Transformation (Central Level)”, showcasing two National Award-winning digital governance initiatives.

    The webinar was chaired by Avanish Kumar Mishra, Joint Secretary, DARPG, and featured AgriStack of the Ministry of Agriculture and Farmers’ Welfare and e-Jagriti of the Ministry of Consumer Affairs, which were recognised under the Central Level Initiatives category of the National Awards for e-Governance 2026.

  • Sat
    Aug
    29
    2026
    Cayala: Guatemala’s private 15-minute city


    Juan Carlos Lopez, CTO and Chief of the Value Management Office at Cayala, explains how agile transformation, digital infrastructure and community-led services are supporting the expansion of one of Central America’s largest private cities.

    Juan Carlos Lopez is CTO and Chief of the Value Management Office at Cayala, one of the largest private cities in Central America. Located in Zone 16 of Guatemala City, Cayala was conceived as a “city within a city” where everything is within walking distance. Its master plan is based on the 15-minute city concept, combining homes, offices, shops, restaurants, hotels and leisure facilities in a walkable environment, with commercial space on the lower floors, apartments and offices above, and parking located underground.

  • Sat
    Aug
    29
    2026
    VN: Ho Chi Minh City: Smart urban development linked to digital governance


    On August 20, the Ho Chi Minh City Department of Construction, in coordination with the Ho Chi Minh City Association of Construction Science and Technology, held a seminar on “Solutions for Building and Developing a Smart City in Ho Chi Minh City."

    Speaking at the seminar, Vice Chairman of the Ho Chi Minh City People’s Committee Nguyen Manh Cuong said that as a hub for the economy, finance, science and technology, innovation and international trade, Ho Chi Minh City is gradually affirming its role as a key growth pole with strong spillover effects on the region and the country as a whole.

  • Sat
    Aug
    29
    2026
    VN: From the Ground Up: How Vinhomes Is Building Cities to Global Smart-City Standards


    As global investors increasingly evaluate cities through measurable resilience, governance and sustainability, Vinhomes is taking an uncommon approach, embedding internationally recognized smart-city standards into large-scale developments from day one.

    Through landmark partnerships with global certification bodies, the company is seeking to demonstrate that future cities can be designed not only to be greener and smarter, but also to perform against internationally benchmarked metrics.

  • Fri
    Aug
    28
    2026
    US: North Carolina: City of Charlotte unveils new digital kiosks


    The next time you travel near Five Points Plaza, you'll notice something new. The City of Charlotte installed its first of 30 interactive digital kiosks at the intersection of Beatties Ford Road and West Fifth Street — more than any other city in North Carolina — in partnership with IKE Smart City.

    "This is about more than having the most kiosks in North Carolina. It's about creating opportunities for our corridors and our small and minority-owned businesses," Mayor Pro Tem James "Smuggie" Mitchell said during the city's ribbon cutting.

  • Fri
    Aug
    28
    2026
    ID: Better data can build more connected cities


    At the Digital Transformation Indonesia Conference and Expo (DTI-CX) 2026, government and industry leaders highlighted the importance of data integration in building more connected and efficient cities.

    A combination of factors, including population growth, increased mobility, and the expansion of the digital economy are making large cities increasingly complex to manage.

    In Indonesian cities like Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek) metropolitan area, a major centre of growth, the situation was even more complex as financial, commercial, industrial and trading activities were concentrated in the same geographic area.

  • Fri
    Aug
    28
    2026
    VN: Ho Chi Minh City maps out plan to enter top 50 smart cities globally by 2030


    Ho Chi Minh City has laid out a smart-city development plan and key solutions to become a leading smart city and rank among the world’s top 50 by 2030, Nguyen Manh Cuong, an alternate member of the Party Central Committee and deputy chairman of the municipal administration, said on Thursday.

    The remarks were made at a conference on solutions for building and developing a smart city in Ho Chi Minh City, jointly organized by the municipal Department of Construction and the city's Association of Construction Science and Technology.

  • Fri
    Aug
    28
    2026
    IN: 4 Industrial Smart Cities Completed Under NICDP, 5 More in the Pipeline: Check Projects, Investment and Locations


    Synopsis:

    • The Government has completed four of its biggest industrial smart city projects under the National Industrial Corridor Development Programme (NICDP). This article covers projects, their features and few smart cities that are likely to be completed before 2027.

    The Government has completed four industrial smart city projects, under the National Industrial Corridor Development Programme (NICDP) Dholera Special Investment Region (SIR) in Gujarat, Shendra-Bidkin Industrial Area (SBIA) in Maharashtra, Integrated Industrial Township (IIT) in Greater Noida and Vikram Udyogpuri in Madhya Pradesh, in a major milestone.

  • Thu
    Aug
    27
    2026
    KR: Naver wins Saudi approval for national digital twin platform


    Naver has secured official approval for its cloud-based digital twin platform as Saudi Arabia’s national standard platform for local governments, opening the door for the tech giant to expand its smart city technology across the country.

    The company announced on Thursday that Saudi Arabia’s Digital Government Authority (DGA) approved its platform for local government deployments, establishing a common technology framework for urban planning, infrastructure management, public safety and municipal operations.

  • Thu
    Aug
    27
    2026
    ID: Marulina Outlines Three Keys to Smart City Development


    Jakarta Communication, Informatics and Statistics (Kominfotik) Agency Head Marulina Dewi outlined three keys to smart city development in Jakarta: lead, transform, and impact.

    Marulina said organizational readiness, human resource capacity, governance, and data integration are essential to ensuring technology is implemented in a coordinated way across government agencies (OPDs).

    "The most important thing is ensuring that organizations, institutions, and government agencies are ready to make technology truly impactful and part of public services," Marulina said at the JAKI & Fellowship Cities Forum (JFCF) 2026 at Jakarta City Hall on Thursday (8/20).

  • Wed
    Aug
    26
    2026
    MY: Penang set to be named first smart city in the country


    Penang's growth of some seven per cent last year was marginally higher than the national average of 5.6 per cent.

    PLANMalaysia is poised to name Penang as the first smart city in the country in line with efforts of local governments to incorporate smart urban ecosystems in the state.

    PLANMalaysia director-general Datuk Alias Rameli said the status would be unveiled later this year.

  • Tue
    Aug
    25
    2026
    Jamaica's Digital Future Begins in the Classroom through the Joint SDG Fund


    Accelerating the SDGs

    Jamaica has entered the final year of implementation of the Government of Jamaica and United Nations SDG Joint Programme on Digital Transformation for Education, a flagship initiative supported through the Joint SDG Fund and the contributions of development partners, including the European Union and its member states. This is a pivotal moment for Jamaica's efforts to accelerate progress towards the Sustainable Development Goals. Since its launch, the Programme has helped pilot innovative solutions, strengthen collaboration and lay the foundation for long-term transformation across the education sector.

  • Tue
    Aug
    25
    2026
    AI in Kazakhstan’s regions: new approach to digital governance


    The Ministry of Artificial Intelligence and Digital Development of Kazakhstan has approved a new version of the Methodology for Building a Smart City / Smart Region. The document defines unified approaches to the transformation of regions based on artificial intelligence and modern technologies.

    The methodology is aimed at moving from individual digital projects to the creation of a unified intelligent system for managing territories - AI-Native cities & regions.

  • Tue
    Aug
    25
    2026
    IN: Telangana: Sangareddy: Zaheerabad Smart City to Boost Industry and Employment: Minister Sridhar Babu


    In Short

    • Speaking on the occasion, Sridhar Babu announced that development works for the Zaheerabad Smart City would be completed by March 2028 and assured that the projects, being executed under the Engineering, Procurement, and Construction (EPC) model, would be finished within the stipulated timeframe.

    IT and Industries Minister for Telangana state Duddilla Sridhar Babu stated that the Zaheerabad Industrial Smart City would provide a fresh boost to Telangana's industrial sector and generate direct and indirect employment opportunities for 200,000 people once fully operational. He mentioned that the target is to attract investments worth approximately ₹15,000 crore for the smart city, which is being developed across 3,245 acres.

  • Mon
    Aug
    24
    2026
    Morocco Establishes Four Institutes to Drive AI, Industry, and Smart Cities


    Morocco has formalized four “Jazari” institutes focused on artificial intelligence, education, industry, and smart cities as part of its broader digital transformation strategy.

    Morocco has established four public-interest groups dedicated to artificial intelligence, education, industry, and smart cities, following the publication of joint decisions approving their constitutive agreements in the country’s Official Gazette.

  • Mon
    Aug
    24
    2026
    KW: Government moves to digitize paper records and bring AI into daily work


    • Justice and Health ministries to lead first phase of plan to convert handwritten records into digital files
    • First phase is expected to include medical prescriptions, patient reports, case files, investigations and other handwritten records used by departments within the two ministries

    The government is moving to accelerate digital transformation across ministries and government institutions by converting paper records and handwritten documents into digital files that can be stored, accessed and shared electronically.

  • Mon
    Aug
    24
    2026
    Jamaica’s digital future begins in the classroom


    Jamaica has entered the final year of implementation of the Government of Jamaica and United Nations SDG Joint Programme on Digital Transformation for Education, a flagship initiative supported through the Joint SDG Fund and the contributions of development partners, including the European Union and its member states.

    This is a pivotal moment for Jamaica’s efforts to accelerate progress towards the Sustainable Development Goals (SDGs). Since its launch, the programme has helped pilot innovative solutions, strengthen collaboration and lay the foundation for long-term transformation across the education sector.

  • Sun
    Aug
    23
    2026
    How AI could reshape Saudi public services


    Experts say success will depend on strong data, governance, trust and clear boundaries for human oversight

    Saudi Arabia’s next phase of digital transformation could see artificial intelligence move beyond supporting individual government services to reshaping how public services are designed around citizens’ lives.

    The Kingdom has already built strong digital foundations through years of investment in online services, cloud infrastructure and data capabilities under Vision 2030. In the 2024 UN E-Government Development Index, Saudi Arabia ranked sixth globally, placing it among the world’s leading digital governments.

  • Sun
    Aug
    23
    2026
    India’s First AI City Near Bengaluru: Why the Bidadi Smart City Project Is Facing Farmer Protests


    Synopsis:

    • Farmers have protested over the proposed greenfield townships being built on their agricultural lands in Bidadi Karnataka. This article explores the compensation, village-wise opposition, consent, government’s response and the recent developments with regard to the project.

    The proposed Bidadi AI City in Karnataka, has been designed to be one of the biggest technology and urban development hubs close to Bengaluru. The proposed project has faced protests from farmers for land acquisition. The project is shown as a greenfield opportunity to bring investment in technology and artificial intelligence. Now the disagreement has become a major problem for the project, while some villages have agreed to the acquisition, others are against it.

  • Sat
    Aug
    22
    2026
    Kenya Eyes Chinese Investment in Broadband, Smart Cities and Digital Infrastructure


    The talks focused on digital infrastructure, broadband connectivity, smart cities and the wider digital economy, with Kenya seeking partnerships that can bring investment, innovation and technical expertise into the sector.

    Kenya is exploring deeper cooperation with China on digital transformation following discussions between the government and Guodong Network Communication Group.

  • Sat
    Aug
    22
    2026
    VN: Can Tho accelerates the development of a smart city.


    On the morning of August 13th, the City's Smart Urban Development Coordination Council held its second meeting to assess the progress of tasks and projects and to provide feedback on key priorities for the coming period. Mr. Truong Canh Tuyen, Deputy Secretary of the City Party Committee, Chairman of the City People's Committee, and Chairman of the Coordination Council, presided over the meeting.

    Attending the meeting were the Vice Chairmen of the City People's Committee and leaders of departments and agencies who are members of the City's Smart City Development Coordination Council.

  • Sat
    Aug
    22
    2026
    ET: Addis Ababa Accelerates Smart City Transformation Through Digital Services


    The Digital System being implemented in the Ethiopian capital is modernizing the city and streamlining public Service-delivery.

    Modern digital systems that have benefited residents of Addis Ababa and are accelerating the city’s journey toward becoming a smart city are being widely implemented.

    Significant attention is being given to large-scale infrastructure development and human-resource development in order to sustainably address the limitations in service delivery that have long been a concern for the city’s residents.

  • Fri
    Aug
    21
    2026
    Empowering Citizens: India's Digital Revolution Accelerates


    Key Takeaways

    • The Indian government launched the Digital India programme in July 2015 to leverage technology for citizen benefit.
    • UMANG has over 11.66 crore registered users and supports 2,575 services, facilitating around 798 crore transactions.
    • DigiLocker, with 72 crore users, offers access to 5,437 document types and has seen a similar volume of document transactions.
    • Over 4 lakh Common Service Centres have been established to enhance digital access in rural areas, alongside initiatives to promote digital literacy.

    The Digital India programme, launched in 2015, successfully expands tech access with platforms like UMANG and DigiLocker. These services enhance digital literacy and access across India. With millions of users, the initiative is driving a digital transformation by integrating with infrastructure components to deliver seamless, paperless governmental services.

  • Fri
    Aug
    21
    2026
    IN: Odisha to launch OSWAS 3.0 to strengthen paperless governance


    The Odisha government will launch the OSWAS 3.0 project to further strengthen good governance through digital transformation.

    The state Cabinet, led by Chief Minister Mohan Charan Majhi, today approved the tender for the project, said Chief Secretary Anu Garg.

    The government will implement the OSWAS 3.0 project with an allocation of Rs 122.60 crore, she added.

  • Fri
    Aug
    21
    2026
    Bahamas to ‘accelerate’ digital Gov’t with Estonia partnership


    The Bahamas will seek to leverage Estonia’s “model for e-governance” to “accelerate” its own roll-out of digitised public services, a Cabinet minister has affirmed.

    Sebas Bastian, minister of innovation and national development, in a statement said a just-signed Memorandum of Understanding (MOU) with the Baltic state establishes a long-term partnership and co-operation that will help to advance digital transformation and innovation in The Bahamas.

    Besides learning from Estonia, regarded as being among the world’s digital society and government leaders, the agreement will also seek to foster Bahamian entrepreneurs and creativity in this sector so that the country builds increased capacity.

  • Fri
    Aug
    21
    2026
    IN: Haryana: Officials directed to complete Karnal Smart City projects before deadlines


    DC reviews progress of ongoing works; sets August 20 deadline for minor pending works

    Deputy Commissioner (DC)-cum- Chief Executive Officer (CEO) of Karnal Smart City Ltd. (KSCL), Dr Anand Kumar Sharma on Wednesday reviewed the progress of various ongoing Smart City projects and directed officials and construction agencies to complete several key projects within fixed deadlines.

    While reviewing various projects being carried out under the KSCL at its office, Dr Sharma discussed the progress of these projects and directed officials to complete the Phase-I and Phase-II works of redevelopment of Karna Stadium by December.

  • Thu
    Aug
    20
    2026
    IN: The Next Phase of Governance: Digital Services, Inclusion and Smarter Public Administration


    The measure of a modern government is increasingly linked to how easily citizens can access its services. A government office that requires citizens to repeatedly visit, submit physical documents, and wait for approvals belongs to an older model of administration. The emerging model is one where citizens can access services through digital platforms without having to physically approach government offices for routine requirements.

    This shift from physical-first administration to digital-first governance is transforming the way public services are delivered. Digital platforms, e-files, online payments, electronic records and integrated citizen-service systems are reducing paperwork, shortening processing times and improving transparency. At the same time, the rapid expansion of digital governance is creating new priorities around connectivity, digital literacy, cybersecurity, data protection and reliable authentication.

  • Thu
    Aug
    20
    2026
    VN: Digital data - the key to opening up modern urban management methods in Hanoi


    The introduction of the digital map-based traffic infrastructure management system into operation creates a foundation for Hanoi City to shift from manual, distributed management methods to data-based management, towards building a smart city.

    From manual management to "digital profiles" for infrastructure

    Resolution No. 57-NQ/TW of the Politburo identifies science, technology, innovation and digital transformation as key development drivers. To concretize this orientation, Hanoi City has put the Traffic Infrastructure Management System on a digital map into operation.

  • Wed
    Aug
    19
    2026
    Artificial Intelligence Applications for Smart Cities Market Evolution: Powering Intelligent Urban Infrastructure


    The global Artificial Intelligence Applications for Smart Cities Market is entering a period of rapid expansion as municipalities, government agencies, and urban service providers increasingly integrate artificial intelligence into connected infrastructure. AI technologies are enabling cities to move beyond traditional monitoring systems toward intelligent, data-driven operations capable of improving mobility, energy efficiency, public safety, healthcare delivery, and other essential urban services.

    According to Verified Market Research®, the Artificial Intelligence Applications for Smart Cities Market was valued at USD 50.60 Billion in 2025 and is projected to reach USD 350.00 Billion by 2033, expanding at a CAGR of 27.8% during the forecast period. The market's strong growth trajectory reflects accelerating AI adoption across urban operations, increasing demand for real-time decision-making, and the continued development of connected city infrastructure.

  • Wed
    Aug
    19
    2026
    GH: Digital transformation needs more than government alone — Digital Technology Director


    The Director of the Digital Technology Directorate at the Ministry of Communication, Digital Technology and Innovations, Dr. Samuel Antwi-Gyekyi, has urged stronger collaboration to accelerate Ghana’s digital transformation agenda.

    “Digital transformation cannot be driven by government alone,” Dr. Antwi-Gyekyi said, calling for partnerships between the public sector, industry, academia, entrepreneurs and development partners to translate policy into jobs, innovation and economic growth.

  • Tue
    Aug
    18
    2026
    US: How Universities Are Turning Their Connected Campuses Into Smart Cities


    Advanced smart city research projects adapt to changing regulatory and funding conditions.

    A university is a small city in itself: There’s lighting, waste management, traffic control. That means, when researchers look to optimize a campus, they can simultaneously build a “smart cities” proof of concept for a municipality.

    It’s a logical fit. “Universities are often at the cutting edge of technology. What they lack is a city use case,” says Chris Lucero, technology and design director for The Connective, a smart city consortium for the greater Phoenix region. Cities meanwhile “have resource constraints and budget issues but would like to pilot new technologies to solve municipal problems.”

  • Tue
    Aug
    18
    2026
    US: Florida: Green District Files Plans for First Integrated Urban Smart City in Orlando's Historic Parramore Neighborhood


    Plans include smart hubs, a vertiport network, affordable housing, and mixed-use development to revitalize the historic community.

    The Green District Smart City Live Local Master Plan has been filed with the City of Orlando, marking the first step in a roughly $2 billion revitalization effort for the historic Parramore community in Orlando. This full master plan is designed as a destination that brings together housing, tourism, transportation, jobs, education, culture, technology, public safety and economic mobility in one place, positioning downtown Orlando as a leader in smart city innovation.

  • Mon
    Aug
    17
    2026
    The digital transformation of India’s judiciary: How the e-Courts Mission is reshaping access to justice


    India’s judicial system is undergoing one of the most significant technological transformations in its history. Once characterised by paper files, manual processes and time-consuming physical visits to courts, the justice delivery system is steadily evolving into a digitally enabled, transparent and citizen-centric ecosystem through the e-Courts Mission Mode Project.

    The initiative has fundamentally changed how courts function and how citizens interact with the judiciary. Since 2014, both case filings and disposals have nearly tripled, with courts consistently disposing of more cases than are filed each year. More than 753 crore pages of court records have been digitised, while thousands of e-Sewa Kendras have expanded access to judicial services by helping bridge the digital divide. These reforms are making the justice system faster, more transparent and more accessible across the country.

  • Mon
    Aug
    17
    2026
    Kibaki Saw the Future: Inside Konza Technopolis as Kenya’s Dream Smart City Finally Takes Shape


    A visit to Konza Technopolis offers a glimpse into what former President Mwai Kibaki envisioned when his administration conceived one of Kenya’s most ambitious development projects.

    After years in which critics questioned whether Konza would ever live up to its promise, activity at the technology city appears to be gathering momentum, with universities, healthcare facilities, digital infrastructure, roads, water systems, residential developments and environmental projects taking shape.

  • Sun
    Aug
    16
    2026
    When aging meets digital & AI: Closing the silver digital divide for an aging world


    We are living through two megatrends humanity has never seen before.

    The first is aging. Populations over 65 are growing not just in developed countries, but across many middle-income economies. As societies age, the strains pile up: fewer workers, weaker demand, overstretched health systems, and rising risks to long-term fiscal sustainability.

    The second is the technology revolution. Digital technologies, including artificial intelligence (AI), can now deliver services once scarce and costly, from tutoring workers to guiding patients and delivering public services. These are the services aging societies need most.

  • Sun
    Aug
    16
    2026
    Africa: The smart city mirage: who are we building for?


    What is smart about intelligent transport if citizens cannot afford mobility? What is sustainable about green buildings if ordinary families cannot afford them?

    A city can have intelligent traffic lights, solar-powered buildings, digital services and sensors on every corner and still fail its people. That is the paradox Africa must confront as we race toward smart cities, clean energy and digital transformation.

  • Sat
    Aug
    15
    2026
    These 8 ‘intelligent’ US cities are tops for technology services


    More big cities are embracing AI and digital technology to serve residents. These are the ones doing it best, a new Boston Consulting Group analysis says.

    As more cities expand AI and digital technology into government services, resident expectations are outpacing their ability to keep up.

    A new analysis of the world’s largest cities found “a striking pattern” of cities that are embedding AI into services delivering faster and better resident outcomes.

  • Sat
    Aug
    15
    2026
    VN: Cần Giờ: Vinhomes Green Paradise wins ISO 37122 smart city status


    The World Council on City Data officially awarded Vinhomes Green Paradise in Can Gio the interim ISO 37122 Smart City Certification, recognising the development against the global smart city data standard.

    The World Council on City Data (WCCD) has officially awarded Vinhomes Green Paradise - Can Gio the InterimCustom ISO 37122Smart CityCertification. This milestone marks another significant step in Vinhomes Green Paradise's journey toward becoming the first mega urban development in Vietnam to achieve an internationally recognized smart city certification, setting new benchmarks for sustainable urban development on a global scale.

  • Sat
    Aug
    15
    2026
    AE: Dubai rises to second place in Intelligent Cities Index


    New international index recognises Dubai among the world's leading smart cities for artificial intelligence adoption, digital transformation and technology-driven public services

    Dubai has been ranked as the world's second-leading intelligent city in a newly published global assessment, highlighting the emirate's rapid progress in artificial intelligence, digital transformation and smart city development, as reported by Emirates News Agency (WAM), a TV BRICS partner.

  • Fri
    Aug
    14
    2026
    GB: Tyne and Wear: Understanding the metrics behind Sunderland’s smart city success


    Sunderland’s smart city programme is delivering measurable economic, social and public-service benefits, with new research showing how long-term connectivity investment, civic leadership and trusted partnerships are turning digital ambition into real impact.

    Sunderland has always had a clear north star when it comes to its smart city programme: no-one and no-where left behind. With that mindset underpinning the council’s work, Sunderland’s smart city programme is now producing measurable economic, social and public-service benefits. Full-fibre coverage has risen from 0.2 per cent in 2019 to 83 per cent, almost 200,000 residents have been supported through Digital Health Hubs, and better use of shared data has unlocked approximately £1.1m for schools and families. These are among the key findings of a new impact report that gives greater substance to The Times naming Sunderland the UK’s smartest city in 2024.

  • Fri
    Aug
    14
    2026
    Silicon Village Capital Smart City: Pakistan’s Emerging Hub for Technology, Innovation & Investment


    Pakistan’s technology landscape is gaining a new dimension with the development of Silicon Village at Capital Smart City, a large-scale technology-focused initiative designed to bring innovation, entrepreneurship and investment together within a dedicated ecosystem.

    Spread across approximately 498 acres, the project has been planned as a Special Technology Zone, with a focus on research, technology businesses, startups and emerging digital industries.

  • Thu
    Aug
    13
    2026
    IN: 98% of Smart City projects completed in J&K: Centre tells Parliament


    Amid persistent criticism over delays and cost escalations in Smart City projects in Jammu and Srinagar, the Centre today informed Parliament that 98 per cent of the projects taken up under the Smart Cities Mission in Jammu and Kashmir have been completed, while ruling out any inquiry into allegations of financial irregularities or project mismanagement.

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    Replying to an Unstarred Question in the Rajya Sabha, Minister of State for Housing and Urban Affairs Tokhan Sahu said that 288 projects worth Rs 6,603 crore were sanctioned under the Smart Cities Mission for Jammu and Srinagar. Of these, 282 projects worth rs 6,472 crore have been completed as of March 31, 2026, leaving only six projects under implementation.

  • Thu
    Aug
    13
    2026
    New smart city in South Africa with its own Gautrain station and modern municipal infrastructure


    Mogale City has unveiled plans to upgrade infrastructure in Lanseria to prepare for President Cyril Ramaphosa’s first smart city, including a Gautrain station and smart municipal infrastructure.

    In a document titled "Muldersdrift-Lanseria Precinct Plan: Draft Precinct Plan & Implementation Programme", shared with MyBroadband, the municipality detailed preparations for the smart city.

  • Thu
    Aug
    13
    2026
    IN: Smart Cities Mission Nears Completion; 97% Projects Executed, But Performance Varies Across Cities


    Indore, Guwahati, Chandigarh, Varanasi, Surat emerge as top performers, while Faridabad, Greater Warangal, Karnal, Mangaluru and Ludhiana continue to lag

    Nearly 11 years after the launch of the Smart Cities Mission (SCM), the Centre’s flagship urban renewal programme has reached the final stage of implementation, with 97 per cent of all sanctioned projects completed and almost the entire Central allocation claimed and utilised by states and Union Territories (UTs). While the overall numbers suggest the Mission has largely delivered on its objectives, city-wise data reveal significant differences in performance.

  • Wed
    Aug
    12
    2026
    VN: Ho Chi Minh City aims to become a smart city.


    After nearly nine years of implementing smart city development (since 2017), Ho Chi Minh City has achieved many remarkable results in its digital transformation process. A series of data platforms, operational centers, camera systems, online public services, etc., have been put into operation, contributing to changing the government's management methods and improving the quality of service for citizens.

    However, the gap between a city with many technological applications and a truly smart city remains significant. Citizens still have to provide information multiple times when carrying out administrative procedures; data between agencies is not truly interconnected; many applications operate independently and lack connectivity; and traffic congestion, flooding, environmental pollution, and overloaded infrastructure remain unresolved. This shows that no matter how advanced the technology, it cannot create a smart city without changing the governance methods.

  • Wed
    Aug
    12
    2026
    IN: The future of AI-enabled governance: Building smarter, citizen-centric digital public infrastructure


    India's digital transformation focuses on improving citizen services beyond basic digitization. AI, cloud, and data intelligence are key to building intelligent public infrastructure. Data quality and breaking departmental silos are critical for successful AI adoption. Citizen-centric platforms simplify interactions and ensure inclusivity for all users. Effective execution and public-private collaboration drive tangible improvements in governance.

    India’s digital transformation has moved past the question of whether government services should be digital. That argument is over. The harder question, the one I spend my working life inside, is why so many digitised services still feel broken to the citizen using them, and what it actually takes to fix that. Digital India laid the foundation. The next frontier is intelligent, connected, citizen-centric digital public infrastructure powered by artificial intelligence, cloud, data intelligence and automation. But I want to be direct about something up front: the constraint on AI in Indian governance is almost never the model. It is the data underneath it and the departmental walls around it.

  • Wed
    Aug
    12
    2026
    VN: Bac Ninh targets world's top 50 smart cities by 2030


    According to Chairman of the provincial People's Committee Pham Hoang Son, the province will pursue a people-centred smart city model driven by science, technology, innovation and digital transformation to improve public services, urban management and competitiveness.

    The northern province of Bac Ninh aims to rank among the world's top 50 smart cities by 2030, using data and digital transformation as the foundation for sustainable urban development, contributing to its effort to become a centrally governed city.

  • Wed
    Aug
    12
    2026
    IN: Gujarat: Dholera Greenfield Smart City: India’s Next Real Estate Investment Destination


    India is witnessing a new era of urban development, and Dholera Greenfield Smart City is leading this transformation. Located in Gujarat, Dholera is India’s first and largest Greenfield Smart City being developed under the Delhi-Mumbai Industrial Corridor (DMIC). With world-class infrastructure, government-backed planning, excellent connectivity, and significant industrial investments, Dholera has become one of the most promising real estate investment destinations in the country.

    Whether you’re a first-time investor, an experienced real estate buyer, or someone looking for long-term wealth creation, Dholera offers tremendous opportunities for residential and commercial property investments.

  • Tue
    Aug
    11
    2026
    VN: Ho Chi Minh City will provide free, high-speed Wi-Fi in all public places.


    By 2030, Ho Chi Minh City aims to have 100% of public areas with free high-speed Wi-Fi, 5G coverage for 95% of the population, and to pilot 6G in key areas.

    In the recently issued Smart City Development Plan for the period 2026-2030, with a vision to 2045, the Ho Chi Minh City People's Committee identifies the development of digital infrastructure as one of the foundations for building a smart city, aiming to improve service quality, governance efficiency, and the quality of life for its citizens.

  • Tue
    Aug
    11
    2026
    VN: Son La promotes digital transformation


    The Son La Provincial People's Committee has built a shared digital data warehouse to promote digital transformation.

    Son La Provincial People's Committee has just issued a List of master data, original data, creating a foundation for building a unified data system, serving digital transformation and improving the efficiency of state management.

    The goal of building data is to standardize, connect and share data between agencies, limiting duplication in information collection and management.

  • Tue
    Aug
    11
    2026
    VN: Ho Chi Minh City rolls out smart city strategy to drive digital governance


    Ho Chi Minh City aims to build a smart city with modern governance and efficient administration under its 2026-2030 Smart City Development Plan, with a vision to 2045.

    The city plans to ensure all new urban planning schemes are consistent with national and local master plans, with a long-term vision, strong feasibility and minimal major adjustments. All new or revised plans will integrate smart city solutions and be developed, appraised and managed through a geographic information system (GIS).

  • Tue
    Aug
    11
    2026
    ES: The smartest city begins with shade


    The Last Word: Urban intelligence gives us the capacity to redesign daily life before a changing, warming climate makes cities unliveable.

    On July 23, weather stations across Alicante province, where I had a chance to spend a couple of months this spring, recorded dew points close to 30°C. The town of Crevillent reached 29.8°C and Callosa d’en Sarrià, 29.6°C. Singapore’s July average typically sits around 24–25°C. For a Mediterranean region, the comparison is startling.

  • Tue
    Aug
    11
    2026
    IN: Nanda Bhagi Sandilya's Smart City Framework: The Secret to Urban Transformation


    Explore Nanda Bhagi Sandilya's visionary Nikola Tesla Smart Cities (NTSC) framework. This integrated approach unifies renewable energy, AI, and sustainable housing to create resilient, efficient urban ecosystems. Discover how NTSC is transforming infrastructure development globally.

    Nanda Bhagi Sandilya, President of Nikola Tesla Smart Cities Inc. (NTSC), has developed and articulated an integrated smart city framework designed to address the evolving infrastructure needs of the 21st century. His vision brings together renewable energy, intelligent mobility, digital governance, advanced healthcare, education, public safety, sustainable housing, artificial intelligence, and economic development into a unified, technology-enabled ecosystem. This holistic approach seeks to create resilient, efficient, and sustainable communities capable of improving quality of life while supporting long-term economic growth.

  • Mon
    Aug
    10
    2026
    MY: i-City leads race to AI-ready home, Nga welcomes initiative


    As artificial intelligence (AI) moves rapidly from the digital realm into everyday life, Malaysian property developers are beginning to rethink how homes should be designed for a future where AI and robotics become integral to daily living.

    Leading that shift is AI Living @ i-City, which is positioning itself at the forefront of a new generation of AI-ready residential developments designed to accommodate evolving intelligent technologies, as demand grows for smarter, more connected living environments.

  • Mon
    Aug
    10
    2026
    IN: Tripura: Agartala Smart City Project Activates High-Speed Public Wi-Fi Across 12 Commercial Hubs


    The Agartala Smart City Project has achieved another milestone with the activation of high-speed public Wi-Fi zones across 12 prominent commercial nodes in the city. The initiative aims to improve digital connectivity, support businesses and visitors, and strengthen urban digital infrastructure under the Smart City Mission.

    Agartala Smart City Project Expands Public Digital Connectivity

    The Agartala Smart City Project has expanded its digital infrastructure by activating high-speed public Wi-Fi zones across 12 major commercial locations in Agartala. According to the available information, the initiative forms part of the city’s ongoing Smart City development programme.

  • Mon
    Aug
    10
    2026
    TH: Nonthaburi: AIS powers Muang Thong Thani’s transformation into a connected smart city


    AIS and Bangkok Land are rolling out 5G-Advanced, WiFi 7, cloud and AI across 4,000 rai of Muang Thong Thani in Nonthaburi.

    Announced under the “Muang Thong NEXT: The Smart & Connected City” concept, the partnership will combine mobile and fixed networks with cloud, data and artificial intelligence systems.

    Muang Thong Thani has evolved over more than four decades into a centre for residential communities, businesses, education, retail, entertainment and international events. AIS expects the new infrastructure to be installed within 12 months.

  • Mon
    Aug
    10
    2026
    MY: Building resilient future cities


    The two-day Future Cities conference explores strategies for smarter, resilient cities.

    From housing above highways to digital twins, industry experts gathered at “Future Cities: Infrastructure Ready Cities 2026” to explore strategies for smarter, resilient cities.

    The two-day event, organised by Star Media Group, discussed topics such as transit-oriented development, smart and resilient infrastructure, infrastructure financing and public-private partnerships (PPPs), urban planning and local governance, urban proptech, as well as net-zero ecosystems and ESG compliance.

  • Mon
    Aug
    10
    2026
    VN: Ho Chi Minh City approves Smart City Development Plan for 2026-2030


    A smart city will leverage digital technologies to enhance governance, public administration, and service delivery, making them faster, more convenient, more transparent, and more secure for residents.

    On July 30, the Ho Chi Minh City People's Committee Office announced that Vice Chairman of the Ho Chi Minh City People's Committee Nguyen Manh Cuong had signed Decision No. 4714/QD-UBND approving the city's Smart City Development Plan for the 2026-2030 period, with a vision to 2045.

  • Sun
    Aug
    09
    2026
    Why citizens don’t use digital government services, even when they’re well designed


    When digital transformation is reduced to moving existing bureaucracy online, it rarely solves the problem. Instead, it simply changes its form.

    Imagine this: a government spends hundreds of millions of dollars on a new digital platform.

    Dozens of teams work on the project for years. The platform is officially launched, yet citizens still choose to stand in line at a government office.

  • Sun
    Aug
    09
    2026
    PK: Government targets single digital ID for access to public services under National Digital Vision


    Prime Minister Shehbaz Sharif orders faster rollout of Pakistan’s National Digital Vision, aiming for one digital identity to access services like healthcare, banking and transfers, starting with priority sectors.

    Prime Minister Shehbaz Sharif has directed authorities to accelerate the implementation of Pakistan's national digital transformation agenda, outlining a vision under which citizens will eventually be able to access a broad range of government and public services through a single digital identity.

  • Sun
    Aug
    09
    2026
    Huawei and partners chart a smarter, AI-native future for SA's public sector


    At the Digital AI+ Government Summit in Johannesburg, government, healthcare and industry leaders explored how trusted, locally anchored AI can power the next phase of South Africa's public service delivery.

    Huawei convened the Digital AI+ Government Summit, part of Huawei South Africa Connect 2026, themed "Smarter Government, Better Services", bringing together government, healthcare and aviation leaders in Johannesburg. Together, they explored how Huawei and its partners are supporting the next leap in government digitalisation.

  • Sun
    Aug
    09
    2026
    KZ: Almaty recognized among the world’s leading smart cities


    Almaty has secured 38th place in the inaugural Intelligent Cities Index 2026 compiled by Boston Consulting Group (BCG), Qazinform News Agency reports. Kazakhstan’s largest city received an overall score of 62 out of 100, placing ahead of Jakarta, Rome, Milan, Melbourne, Delhi and São Paulo. The index assesses how effectively cities use digital technologies and artificial intelligence to improve public services, residents’ quality of life and economic opportunities.

  • Sun
    Aug
    09
    2026
    US: Hawaii: Honolulu uses AI to make permit decisions 55 per cent faster


    At a glance

    • Who: City and County of Honolulu’s Department of Planning and Permitting (DPP); Clariti.
    • What: DPP has expanded the use of Clariti’s CivCheck AI Plan Review platform from pilot to full deployment.
    • Why: To accelerate decision-making – it has saved more than 40 days per permit on average and permits processed through CivCheck reached decisions 55 per cent faster than non-CivCheck applications.
    • When: Savings are based on Q1 2026 data.

    City and County of Honolulu’s Department of Planning and Permitting is using Clariti’s CivCheck platform, which utilises AI to accelerate housing decisions.

    The City and County of Honolulu’s Department of Planning and Permitting (DPP) is making permit decisions faster by more than half using Clariti’s CivCheck platform, which uses artificial intelligence (AI).

  • Sat
    Aug
    08
    2026
    Urban Digital Twins: How Virtual Cities Could Help Build Smarter Cities


    Traffic congestion, endless construction, flooded streets and power outages. For city leaders and residents alike, these disruptions are simply part of daily urban life. But an emerging tool, known as the urban digital twin, could help cities anticipate problems before they occur by allowing planners to simulate responses, stress-test infrastructure, and evaluate decisions before implementing them in the real world.

    What Is an Urban Digital Twin?

    An urban digital twin is a dynamic, data-driven virtual model of a real city. It uses AI analytics and combines 3D modeling with real-time data and information from sources such as IoT sensors, traffic cameras, satellite feeds, infrastructure databases, utility networks, and environmental data including weather systems and heat maps to create a continuously updated digital representation of the urban environment that mirrors infrastructure, movement and systems in real time. In other words, it is a living digital replica of a city.

  • Sat
    Aug
    08
    2026
    AE: Dubai ranks first globally for smart solutions and AI adoption


    Dubai also came second overall in Smart Cities Index 2026

    Dubai has been ranked the world's leading city for the adoption and application of smart solutions and artificial intelligence in the Smart Cities Index 2026 released by Boston Consulting Group (BCG), reinforcing the emirate's position as a global hub for digital innovation.

    The emirate also secured second place overall in the inaugural edition of the Smart Cities Index 2026, achieving a score of 80 points.

  • Sat
    Aug
    08
    2026
    QA: ‘Doha ranks among world’s intelligent citie’


    Doha has been recognised as one of the world’s intelligent cities in Boston Consulting Group’s inaugural Intelligent Cities Index 2026, placing it in the Emerging Maturity category among 61 major urban centres across 39 countries.

    The index, released recently, evaluates how cities deploy artificial intelligence and digital technologies to improve resident outcomes, economic opportunities and urban services. It assesses performance across five domains: outcomes, strategy, adoption, ways of working and enablers. Cities are grouped into leading, accelerating, emerging or developing levels of maturity.

  • Sat
    Aug
    08
    2026
    MOLIT launches Smart City Open Lab to match Korea's cities and tech firms


    Revamped portal to connect local governments and companies through two-way smart city matchmaking

    An online platform that consolidates demand and supply institutions for smart city projects will be introduced. The government will revamp the "Smart City Integrated Portal" to link, in both directions, local governments seeking technologies to solve urban problems with corporations that need demonstration sites and access to public data.

    The Ministry of Land, Infrastructure and Transport said on the 30th it will fully revamp the Smart City Integrated Portal, including by newly introducing "Smart City Open Lab," a two-way matching service that consolidates demand institutions for smart city projects such as local governments with supply institutions such as corporations and universities.

  • Fri
    Aug
    07
    2026
    Kazakhstan signs Smart City, AI cooperation deal with DEC40


    Kazakhstan's Ministry of Artificial Intelligence and Digital Development has signed a Memorandum of Understanding with DEC40 (Global Digital Economy Cities Alliance), the ministry said.

    The agreement is expected to strengthen Kazakhstan's integration into the global Smart City ecosystem and expand cooperation with leading international technology companies.

    DEC40 is an international organization that brings together cities, technology companies, research institutions and global partners to promote advanced digital solutions, exchange best practices and implement joint Smart City initiatives.

  • Fri
    Aug
    07
    2026
    NG: FG Launches Single Digital Portal for Public Services


    The Federal Government has unveiled the Government Service Portal, a unified digital gateway designed to simplify access to public services for Nigerians and businesses.

    The platform, introduced at a soft launch in Abuja by Galaxy Backbone in partnership with the Federal Ministry of Communications, Innovation and Digital Economy and the Korea International Cooperation Agency (KOICA), aims to reduce bureaucracy and advance Nigeria’s digital transformation agenda.

  • Fri
    Aug
    07
    2026
    What Is a Smart City? A Complete Guide for Urban Innovation


    Smart cities are urban areas that use connected technology, AI, and real-time data to improve city services, infrastructure, and the quality of life.

    They bring together Internet of Things (IoT) devices, data analytics for the government, digital platforms, and other types of technology to modernize how cities operate, from transportation to emergency response.

    This guide covers what a smart city is, its core characteristics, and how the right technology platform enables smart city data management.

  • Thu
    Aug
    06
    2026
    US: Tennessee: Chattanooga pilots civic engagement platform


    At a glance

    • Who: Chattanooga; Jigsaw; Change.org.
    • What: Chattanooga is piloting an initiative called Civic Dialogue through which creative, community-driven solutions to local challenges will be identified.
    • Why: Project aims to further build on mayor Tim Kelly’s use of Google AI products to increase productivity, provide better answers faster, and ultimately help restore faith in City government
    • When: Until mid-August, all residents of Chattanooga will have the opportunity to share their ideas about parks and public transportation in the city.

    The City is working with Jigsaw and Change.org to pilot Civic Dialogue to help identify creative and community-driven solutions to local challenges it faces.

  • Thu
    Aug
    06
    2026
    US: Florida: Expansion of Smart City technologies raises privacy and transparency questions in Gainesville


    The expansion of connected technologies in Gainesville includes automated license plate readers (Flock Safety Inc), smart benches, Gun Shot Detectors, Big Belly refuse bins, and AMI utility meters, prompting discussion about transparency and privacy as the “Smart City” infrastructure grows.

    • Gainesville’s network of connected public technologies continues to expand – and you’re likely unaware.
    • This release highlights concerns related to privacy, transparency, and lack of comprehensive data governance.
    • Documented cases from around the country illustrate misuse, security vulnerabilities, and wrongful investigations involving connected surveillance technologies.
    • Residents are encouraged to engage with local officials and participate in public discussions.

  • Thu
    Aug
    06
    2026
    Korea Built the Smart City Projects, but Can It Build a Smart City Industry?


    South Korea has spent more than two decades turning cities into policy laboratories for digital infrastructure, urban services, and technology trials. On July 24, the government made a revealing move: it created a dedicated statistical classification for the smart city industry so officials can measure its market size, companies, jobs, and growth. That step raises a harder question after years of public programs: how much durable industry has Korea actually built around all those projects?

    Korea Can Count Its Smart City Projects More Easily Than Its Smart City Industry

    The Ministry of Land, Infrastructure and Transport, or MOLIT, established the Smart City Industry Special Classification on July 24, 2026. The new framework was created because businesses associated with smart cities had been scattered across existing categories such as software, construction, and telecommunications, making the sector difficult to measure as one economic activity.

  • Thu
    Aug
    06
    2026
    From municipal offices to digital services


    Leading municipalities are increasingly replacing fragmented service channels with a single point of engagement for citizens.

    Through integrated citizen portals, residents can access municipal accounts, view statements, make payments, submit service requests, track applications, receive notifications and interact with the municipality from a single platform.

    The value extends beyond convenience. When citizens can resolve issues digitally without visiting municipal offices, municipalities benefit from reduced operational costs, improved service accessibility and higher levels of citizen satisfaction.

  • Wed
    Aug
    05
    2026
    IN: From e-FIRs to AI: How Madhya Pradesh Police is building the future of smart policing


    As cybercrime grows and digital evidence becomes central to investigations, technology is no longer supporting policing—it is defining it. At the heart of this transformation is the State Crime Records Bureau (SCRB), Madhya Pradesh, which is leveraging AI, data analytics, and digital platforms to modernise law enforcement. For decades, policing revolved around paperwork, manual investigations, and fragmented records. Today, however, crime leaves a digital footprint before it leaves a physical one. Whether it’s cyber fraud, identity theft, financial scams, or organised crime, data has become as critical as traditional evidence.

  • Wed
    Aug
    05
    2026
    NG: New Enugu Smart City: Beyond Technology


    The smart city may set a new benchmark for disciplined planning and sustainable urban development.

    Urban civilisation is measured less by imposing buildings than by the quality of life a city sustains. Cities prosper when growth, technology and investment are balanced with sound planning, environmental responsibility and social inclusion. New Enugu Smart City therefore deserves national attention as an opportunity to establish a better model of urban development in Nigeria.

    Over the past five decades, Nigeria has produced very few genuinely planned cities. Abuja remains the country’s foremost example of a city conceived and built largely from the ground up, primarily to decongest Lagos and provide a purpose-built Federal Capital. Its original master plan was one of Africa’s most ambitious urban planning exercises, carefully integrating residential, commercial, institutional and recreational districts with supporting infrastructure.

  • Wed
    Aug
    05
    2026
    From Digital Transformation to Digital Intelligence: How AI is redefining India’s public infrastructure


    India’s digital public infrastructure journey has become one of the world’s most important large-scale governance changes. What started as a push to digitise paper-based systems and make services more accessible, has now become a considerably more sophisticated and meaningful phase. The focus is moving away from simple digitisation and even traditional digital transformation. The developing paradigm is what might best be called digital intelligence, where public systems are no longer simply digitised data stores, but adaptive, interconnected and insight-driven platforms capable of facilitating real-time governance.

    The combination of artificial intelligence, cloud infrastructure and large-scale digital public platforms is driving this transformation. These technologies are revolutionising how governments work and the citizen experience of public services. Technology is no longer simply a back-end enabler of administrative operations but is more important to the making of decisions themselves. Governance systems are becoming increasingly data rich and networked and the opportunity today is to turn this data into actionable intelligence that can inform policy, improve efficiency and improve citizen outcomes.

  • Wed
    Aug
    05
    2026
    ZW: Focus on people, not gadgets in Smart City drive — Deputy Minister Mavunga


    Government has directed local authorities to ensure that the Smart Cities agenda remains firmly focused on improving the lives of citizens, warning that technology should never become an end in itself but a tool for solving everyday challenges faced by communities.

    Speaking during a recent engagement in Victoria Falls, Deputy Minister of Local Government and Public Works Albert Mavunga said the success of smart initiatives would be measured by their impact on ordinary people, particularly those in underserved communities, rather than the sophistication of the technology deployed.

  • Tue
    Aug
    04
    2026
    GB: London Tops BCG's First Intelligent Cities Index


    • Dubai, New York City, Washington, DC, and Amsterdam Follow London in Overall Rankings
    • Residents in Cities in Africa, Asia, and the Middle East Are Among the World's Most Active and Enthusiastic Users of GenAI
    • Five Domains of Intelligent City Performance Each Led by Different Cities, Highlighting Multiple Pathways to Success
    • Cities Can Start Improving Resident Outcomes with Intelligent AI-Enabled Services Even Before Ramping Up World-Class Infrastructure and Funding

    London, Dubai, New York City, Washington, DC, and Amsterdam top the rankings of the world's most intelligent cities according to new research from Boston Consulting Group (BCG). Yet even these pioneering cities excel in different areas and none of them leads across every domain, underscoring that no city has mastered every relevant dimension. Intelligent city leadership is defined by different combinations of strengths rather than a single model. Further, even leading intelligent cities have room to grow in maturity across specific dimensions, as residents' expectations increase with fast-evolving technology, including AI.

  • Tue
    Aug
    04
    2026
    IN: Maharashtra: AURIC Hosts National Programme on Smart Industrial City Development


    Key Takeaway

    • Senior officials from across India convened in Maharashtra to explore the Shendra-Bidkin Industrial Area as a model for smart city development.
    • The two-day event, organized by NICDC and MITL, aimed to share successful practices for replicating industrial corridor projects nationwide.
    • AURIC is highlighted as a leading example of a greenfield industrial smart city under the National Industrial Corridor Development Programme.
    • NICDC's CEO emphasized the importance of modern infrastructure and digital governance in creating competitive manufacturing hubs.

    The first day included presentations on AURIC's development strategy, demonstrations of digital planning and monitoring systems, and site visits to operational industries and major infrastructure facilities.

  • Tue
    Aug
    04
    2026
    Malawi advances cybersecurity, smart city plans


    The Malawi Communications Regulatory Authority (MACRA) has unveiled transformation initiatives aimed at strengthening cybersecurity, improving public safety, expanding national addressing services and enhancing electronic waste management.

    MACRA director general Dr Mayamiko Nkoloma outlined the reforms during a briefing to the Parliamentary Committee on Government Assurances and Public Sector Reforms, saying the projects are designed to modernise Malawi’s digital ecosystem and improve public service delivery.

  • Mon
    Aug
    03
    2026
    How Do Cities See the Future Before It Happens?


    A digital twin is a live, virtual copy of a real city, fed by sensor data. Smart cities use it to test changes in simulation before trying them in real life. Think new traffic patterns, flood defenses or emergency plans.

    Picture a city engineer watching tomorrow’s rush hour before a single car hits the road. They reroute traffic around a jam that hasn’t happened yet, or watch a storm push water across streets that are, for now, perfectly dry. That isn’t science fiction. It’s the everyday promise of a fast-growing branch of smart city technology called the digital twin.

  • Mon
    Aug
    03
    2026
    VN: Digital skills - part of daily life in Lang Son's mountainous border communities


    Digital transformation is becoming increasingly visible in the mountainous border areas of Northern Lang Son province, where many ethnic minority communities are gradually embracing digital technologies in their daily lives.

    At the Public Administration Service Center in Quan Son commune, residents no longer need to carry stacks of documents or spend hours waiting to complete administrative procedures.

  • Mon
    Aug
    03
    2026
    Pakistan enters AI era with inauguration of largest data centre at Capital Smart City


    Summary

    • Pakistan has taken a major step towards becoming a regional digital technology hub with the inauguration of Sky47 Karakoram-01, the country’s largest AI-ready data centre and cloud platform, at Capital Smart City near Islamabad.
    • Addressing the inauguration ceremony, Prime Minister Shehbaz Sharif described Sky47 as a landmark project that would help shape Pakistan’s future and strengthen the country’s digital capabilities.
    • Supporters of the initiative describe it as a major breakthrough achieved under the leadership of Prime Minister Shehbaz Sharif, with the support of Field Marshal Syed Asim Munir, and an important step towards positioning Pakistan as a regional hub for artificial intelligence, cloud computing and next-generation digital technologies.

    Pakistan has taken a major step towards becoming a regional digital technology hub with the inauguration of Sky47 Karakoram-01, the country’s largest AI-ready data centre and cloud platform, at Capital Smart City near Islamabad.

  • Mon
    Aug
    03
    2026
    BH: Focus on smart city and use of new technology


    Municipalities Affairs and Agriculture Minister Wael Al Mubarak met Bahrain Smart City Society (BSCS) chairwoman Dr Shaikha Fay bint Abdulla Al Khalifa and members of the society. Municipalities Affairs Under-Secretary Shaikh Mohammed bin Ahmed Al Khalifa attended the meeting.

    The minister emphasised the ministry’s commitment to further enhancing co-operation and co-ordination with civil society organisations and specialised entities to support the exchange of expertise and ideas and contribute to the development of initiatives and projects that support municipal and agricultural services.

  • Sun
    Aug
    02
    2026
    IN: Jammu and Kashmir: 98% of Srinagar Smart City Projects Completed: Centre


    The Government of India on Thursday said that 157 out of 161 projects (98 per cent) under the Srinagar Smart City Mission have been completed as of March 31, 2026, with works worth Rs 3,530 crore executed out of the total sanctioned cost of Rs 3,633 crore.

    Replying to an unstarred question by MP Aga Syed Ruhullah Mehdi in the Lok Sabha, Minister of State for Housing and Urban Affairs Tokhan Sahu, as reported by KNO, said the Smart City Proposals (SCPs) are planned at the local level after consultations with citizens and other stakeholders and are approved by the State High Powered Steering Committee (HPSC).

  • Sun
    Aug
    02
    2026
    KR: Ministry of Land introduces smart city industry classification to boost sector data


    The Ministry of Land, Infrastructure and Transport announced Friday it will establish a new "special classification for the smart city industry" to systematically track the sector's market size, corporate activity, employment and growth potential, and to support tailored industry development policies.

    The smart city industry integrates advanced technologies such as AI and the Internet of Things (IoT) into urban construction and operations. Until now, related technologies and services — including AI-based CCTV, intelligent transportation systems (ITS) and smart parking — had been scattered across software, construction and telecommunications categories under the existing Korea Standard Industry Classification (KSIC), making it difficult to gauge the industry's overall scale or track growth trends by segment.

  • Sun
    Aug
    02
    2026
    NG: Make digital processing of building permits people-friendly


    The decision by the Lagos State Government to abolish manual processing of building approvals and fully transition to the Electronic Physical Planning Process System (EPPPS) is a bold and commendable reform. But it should be matched with adequate political will, the provision of digital infrastructure, and the proper reorientation of officials and other stakeholders to prevent frustration and failure.

    At a time when Lagos continues to expand rapidly as Africa’s commercial nerve centre, modernising the state’s planning approval process is both necessary and inevitable. A state aspiring to become a globally competitive smart city cannot continue to rely on slow, paper-driven bureaucratic procedures that encourage delays, corruption, inefficiency, and poor record-keeping. The promise of transparency, accountability, traceability and faster service delivery is attractive to investors, developers, professionals and ordinary citizens alike.

  • Sat
    Aug
    01
    2026
    Viet Nam considers national digital governance platform to enhance public administration


    Viet Nam is studying the development of a national digital governance platform to improve public administration, strengthen data integration and support evidence-based policymaking as the country accelerates digital transformation.

    According to the Ministry of Home Affairs' Department of Administrative Reform, 697 administrative procedures were abolished and a further 673 simplified during the first half of 2026.

  • Sat
    Aug
    01
    2026
    IN: Jammu and Kashmir: 157 of 161 Srinagar Smart City Projects Completed at Cost of Rs 3,530 Crore, Centre Tells Lok Sabha


    The Centre on Thursday informed the Lok Sabha that 157 of the 161 projects sanctioned under the Srinagar Smart City Mission have been completed at a cost of Rs 3,530 crore, accounting for 98 per cent of the total projects approved for the city.

    Replying to Lok Sabha Unstarred Question No. 882 raised by MP Aga Syed Ruhullah Mehdi, Minister of State for Housing and Urban Affairs Tokhan Sahu said that, as reported by Srinagar Smart City Limited, the city had undertaken 161 projects worth Rs 3,633 crore across multiple sectors, including Water, Sanitation and Hygiene (WASH), smart mobility, smart governance, smart energy and the environment. Of these, 157 projects had been completed as of March 31, 2026.

  • Sat
    Aug
    01
    2026
    MY: GovTech Report Proposes Four Pillars To Drive Public Sector Digital Transformation


    The GovTech flagship report launched today outlines 15 strategic recommendations anchored on four key pillars to strengthen productivity in Malaysia’s public sector through digital transformation.

    Published jointly by the World Bank and the Digital Ministry, the report identifies the four pillars as strengthening digital foundations, building a digitally capable public service, reinforcing delivery governance, and providing user-centric government services.

  • Fri
    Jul
    31
    2026
    MY: Government cloud backbone becomes critical infrastructure for Malaysia’s smart-city and planning push


    Malaysia’s government cloud backbone is becoming an increasingly important layer of digital infrastructure supporting smart-city initiatives, planning systems and public service delivery — including areas linked to land administration, housing and construction approvals.

    This comes as the Cloud Framework Agreement (CFA 1.0) involving AwanBiru Technology Bhd (Awantec), Google Cloud Malaysia Sdn Bhd and Awantec Systems Sdn Bhd has been extended to June 2027, ensuring continuity of cloud infrastructure and services while the successor Cloud Framework Agreement 2.0 (CFA 2.0) is being prepared.

  • Fri
    Jul
    31
    2026
    IN: Chhattisgarh accelerates digital transformation with AI, broadband push and citizen-centric governance


    Seva Setu crosses 85 lakh applications; ₹3,928-crore BharatNet rollout, AI Mission and digital reforms position the state among India’s emerging technology leaders.

    Chhattisgarh is rapidly emerging as one of India’s leading digitally empowered states, with the state government’s sustained focus on technology-driven governance, digital infrastructure, artificial intelligence (AI) and citizen-centric service delivery transforming public administration across the state.

    Under the leadership of Chief Minister Vishnu Deo Sai, the Department of Electronics & Information Technology (CHiPS) has significantly expanded digital public services, strengthened broadband connectivity, accelerated AI adoption and modernised governance through technology-led initiatives.

  • Fri
    Jul
    31
    2026
    GB: North East: Sunderland: Smartest city where no one is left behind


    Boldyn Networks and Sunderland City Council’s long term partnership aims to create the UK’s smartest city, where no one is left behind, says Boldyn’s Danny Kelly

    Long-term relationships deliver results. Our seven-year partnership with Sunderland City Council is benefiting citizens, start-ups, patients and even the venerable football club of the city in the North East.

  • Fri
    Jul
    31
    2026
    African cities need intelligence, not just smart city infrastructure


    I am less interested in whether a city can call itself smart than whether it can act intelligently when something goes wrong, writes Reshaad Sha, executive chairman of Sentiv.

    Too many smart city conversations still begin with the visible symbols of progress, for example, cameras, sensors, apps, dashboards, connected streetlights, smart meters, and control rooms with large screens. While useful, none of them on their own makes a city intelligent.

  • Thu
    Jul
    30
    2026
    GH: Europe INfocus with Aboagye Mintah: Can Accra learn from Europe’s smart cities?


    ...the future of African cities: Lessons from Europe

    Every rainy season, Accra is reminded of a painful reality. Roads become rivers, businesses shut down, homes are inundated, and families are displaced.

    The devastating floods that have repeatedly affected the city are no longer isolated natural disasters—they are symptoms of deeper urban planning challenges.

  • Thu
    Jul
    30
    2026
    UAE PASS recognized as global model for integrated government digital infrastructure


    UAE PASS was highlighted as a global model that demonstrates the maturity of the UAE’s digital transformation and the seamless integration of government services

    The World Economic Forum has recognized the UAE’s leading experience in digital identity and government digital infrastructure, highlighting the UAE PASS as a global model that demonstrates the maturity of the UAE’s digital transformation and the seamless integration of government services with a focus on promoting trust and advancing a human-centric approach that prioritizes people’s needs over technology.

  • Thu
    Jul
    30
    2026
    CA: New Brunswick: Moncton: Smart City Planning Tackles Urban Growth


    Around the world, city populations keep growing and with that so do pressures on housing, transportation, urban infrastructure and the natural environment. In the Canadian province of New Brunswick, the cities of Moncton and Dieppe are all too familiar with these challenges as years of rapid growth test the limits of what existing housing, roads and green space can absorb.

    “Moncton is one of the fastest growing municipalities in the country and it’s putting real pressure on where and how we accommodate people,” said Josh Davies, manager of long-range policy planning at the City of Moncton. “Affordable housing is a major challenge, especially as construction and labor costs continue to rise.”

  • Wed
    Jul
    29
    2026
    Delivering digital government services: Lessons from service design work in Ghana and beyond


    For most people, trust in government is shaped by everyday interactions. Can I renew a certificate without standing in a long queue? Can I find the right information without visiting multiple offices? Can I pay securely and receive confirmation? Can I complete a transaction without repeating the same information again and again?

    These everyday interactions shape how citizens and businesses engage with public institutions, and how governments deliver services efficiently and transparently. Yet in most countries, services are not organized around the structure of government — around ministries, departments, and agencies — rather than around the moments that matter in people's lives. A birth, a new job, or starting a business rarely fits neatly inside a single agency. The next generation of public services is defined by a simple shift: organizing delivery around people's lives, not the government structure.

  • Wed
    Jul
    29
    2026
    NG: Plans unveiled for West African smart city


    At a glance

    • Who: City Walk Abuja; Link Developments; Benoy; Broadgate Developments Group.
    • What: Plans have been unveiled for City Walk Abuja, a new mixed-use smart city development in the Nigerian capital of Abuja.
    • Why: To establish a new global gateway for investment, enterprise, culture, and innovation in Africa.
    • Where: City Walk Abuja will link the central business district with Nnamdi Azikiwe International Airport.

    City Walk Abuja will combine landscaped public spaces, biodiversity corridors and sustainable water systems with smart infrastructure and walkable neighbourhoods.

    Plans have been unveiled for a new mixed-use smart city development in the Nigerian capital of Abuja, linking the central business district with Nnamdi Azikiwe International Airport.

  • Wed
    Jul
    29
    2026
    PH: Mindanao: Iligan City pushes digital transformation in partnership with DICT


    The local government of Iligan City is poised to speed up its digital transformation initiatives with the help of the Department of Information and Communications Technology.

    On Monday, Mayor Frederick Siao met with DICT Undersecretary Faye Condez-De Sagon and the regional officers of DICT in Northern Mindanao. Among the discussions was the creation of a dedicated Department of Digital Transformation for the city government as a way to manage information, communication and technology locally.

  • Wed
    Jul
    29
    2026
    PH: Cebu: Mandaue City poised to be ‘Smart City’ as it pivots to data and digital governance


    Joining forces with the Department of Science and Technology (DOST)-Central Visayas, the local government of Mandaue unveiled its plans at the opening of the Regional Science, Technology, and Innovation Week (RSTW) last July 13 toward becoming one of the first smart and sustainable cities in the region.

    During its launch, Mandaue City Mayor Thadeo Jovito Ouano introduced the “Smart Mandaue” Road map that targets to provide better public service and governance to the city through science, technology, and innovation.

  • Tue
    Jul
    28
    2026
    ZA: Smart city vision takes shape for Joburg


    Johannesburg has taken a step towards becoming a globally connected smart city after civic movement Jozi My Jozi and Cisco signed a memorandum of understanding (MoU) aimed at securing the city’s inclusion in Cisco's global 40 Communities initiative.

    As the only African city selected, Johannesburg will become one of 40 cities worldwide that Cisco plans to support over the next decade through technology, funding, skills development and strategic partnerships designed to improve urban resilience, digital inclusion and economic growth.

  • Tue
    Jul
    28
    2026
    IN: Tripura CM reviews smart city projects, assures better roads before Durga Puja


    Tripura CM Manik Saha says Agartala Smart City works and road repairs will be completed before Durga Puja despite monsoon delays.

    Tripura Chief Minister Dr Manik Saha has assured that the ongoing Smart City projects in Agartala will be completed before Durga Puja and that all roads in the city, which are currently in a dilapidated condition, will be repaired or reconstructed by then. He gave the assurance after personally visiting most of the ongoing projects and reviewing their progress.

  • Mon
    Jul
    27
    2026
    India's Smart City Infrastructure Faces Critical Test as Central Mission Funds Deplete


    16 months after federal funding ceased, India’s 100 Smart Cities are struggling to maintain their digital infrastructure, offering a warning for global urban planners.

    Sixteen months after the Indian federal government officially ended funding for its ambitious Smart Cities Mission, the sprawling digital infrastructure underpinning 100 metropolises is beginning to fracture under severe financial strain.

  • Mon
    Jul
    27
    2026
    MY: Sarawak: Kuching: Smart people build smart cities


    Children must actively embrace Science, Technology, Engineering, and Mathematics (STEM) to play a pivotal role in shaping the future landscape of the city.

    Kuching South City Council (MBKS) Mayor Datuk Wee Hong Seng said technology should ultimately serve to improve urban quality of life—specifically by easing traffic congestion, protecting the environment, conserving energy, and bolstering public safety.

  • Mon
    Jul
    27
    2026
    GB: In the spotlight: South Essex councils build a shared IoT platform for smart city services


    Seven local authorities across South Essex have joined forces to create a region-wide LoRaWAN network, providing a shared digital foundation for smart city services, environmental monitoring and public sector innovation.

    Background

    Seven local authorities across South Essex recognised the growing potential of Internet of Things (IoT) technology to improve service delivery, reduce operational costs and provide greater visibility into public assets and infrastructure.

  • Mon
    Jul
    27
    2026
    New Zealand Updates Identification Standards for Digital Identity Services


    New Zealand has updated its Identification Standards to strengthen identity assurance processes used across public and private sector services. The revised standards, published on 20 July 2026, aim to improve how organisations verify identities, manage fraud risks and support digital transactions. According to the Department of Internal Affairs announcement, the changes follow a formal review process and feedback from agencies and technical experts.

    The standards support identification management processes used when people access online services, open financial accounts or share personal information. They are also linked to New Zealand’s broader digital governance efforts, including recent measures to improve oversight of major public technology initiatives, as outlined in government technology project oversight reforms.

  • Mon
    Jul
    27
    2026
    PH: Palawan launches first provincial ICT roadmap to accelerate digital transformation


    The Provincial Government of Palawan officially launched the Palawan ICT (Information and Communication Technology) Development Plan 2026–2031, becoming the first province in the country to establish a comprehensive roadmap that will guide its digital transformation over the next six years.

    The roadmap was unveiled during the Digital Bayanihan Caravan of the Department of Information and Communications Technology (DICT) MIMAROPA on July 15, bringing together representatives from national government agencies, local government units, the academe, telecommunications providers, the private sector, civil society organizations, and development partners.

  • Sun
    Jul
    26
    2026
    GovLink launched to strengthen Digital Transformation across Zambia’s public services


    Zambia has launched the GovLink Private 4G network to provide secure, high-speed Internet connectivity for public institutions, creating a government-owned digital backbone to support Digital Transformation across healthcare, education and other public services.

    Zambia has taken another step towards modernising public services with the launch of GovLink Private 4G, a government-owned connectivity network designed to provide secure, high-speed Internet access to health facilities, schools and other public institutions nationwide.

  • Sun
    Jul
    26
    2026
    NG: eTranzact unveils Jigawa digital revenue collection platform


    As part of the efforts to revolutionise revenue administration in Jigawa State and reinforcing commitment to digital transformation across Nigeria’s public sector, one of the country’s leading payment technology provider, eTranzact Internationa.l Plc, has launched a comprehensive digital revenue collection platform

    The innovative solution was unveiled during a stakeholders’ engagement and capacity-building programme organised in collaboration with the Jigawa Internal Revenue Service (JIRS), Wednesday in Dutse, the State Capital. Over 90 revenue collectors, market leaders and key stakeholders were trained on the operation of the platform.

  • Sun
    Jul
    26
    2026
    IN: Smart City Mission to continue in Jammu & Kashmir


    Govt nods for continuation, repurposing of JSCL and SSCL works

    Closed in March last year 2025, the Smart City Mission for both Jammu and Srinagar Cities will now continue for repurposing of Jammu Smart City Limited (JSCL) and Srinagar Smart City Limited (SSCL).

    The order in this regard was issued by the Department of Housing and Urban Development Department.

  • Sun
    Jul
    26
    2026
    IN: Kerala: Palakkad Smart City: Promotional campaigns to begin in December


    The corporation plans to allocate land for large-scale industries starting early next year, prioritising those needing over 50 acres in the first phase

    The Kerala Industrial Corridor Development Corporation (KICDC) is gearing up to launch promotional campaigns for the Palakkad Smart City—part of the Kochi-Bengaluru Industrial Corridor—by December.

  • Sat
    Jul
    25
    2026
    GB: Why public sector digital transformation keeps underdelivering and what to do about it


    While digital transformation initiatives have made strides in enhancing public-facing services, operational issues remain problematic. Dr Graham Turnbull from Reinvigoration explains

    The UK public sector has not been short of ambition when it comes to transformation. Over the past decade, local authorities, NHS trusts, housing associations, and central government departments have invested substantially in digital platforms, service redesign, shared services, and efficiency programmes. But outcomes have not kept pace with the effort.

  • Sat
    Jul
    25
    2026
    PH: Digital transformation key to faster, more transparent government


    House Speaker Faustino “Bojie” Dy III on Tuesday highlighted the importance of accelerating the country’s digital transformation, saying initiatives such as GovNet will enable government to deliver faster, more transparent and more accessible public services to Filipinos.

    The Speaker’s message was delivered on his behalf by Isabela Board Member Manuel Faustino “King” Dy during the launch of GovNet Ilagan in Ilagan, Isabela led by the Department of Information and Communications Technology (DICT).

  • Sat
    Jul
    25
    2026
    PH: Albay: Legazpi charts roadmap toward Smart City, HUC status
    Legazpi

    Mayor Hisham Ismail on Tuesday outlined a development roadmap focused on infrastructure, public services, economic growth and good governance as the city advances its vision of becoming a Smart City and a Highly Urbanized City (HUC).

    In his first State of the City Address (SOCA), Ismail highlighted the city government's accomplishments from July 2025 to June 2026 and outlined priority programs to improve the delivery of public services, sustain economic growth, and enhance the quality of life for Legazpeños.

This exerpt from Digital Government: Technology and Public Sector Performance, examines online tax filings in e-government.

Editor's note: We all know that e-government was supposed to transform the public sector. Although it hasn't worked out that way, that doesn't mean online service delivery won't have an impact on government performance, the political process, or even on democracy, according to author and scholar Darrell M. West. In this excerpt from his new book, Digital Government, West examines how online tax filings have come to represent the promise and peril of e-government today.

Nothing illustrates the opportunities and challenges of technological change more than the subject of electronic services. Public officials have placed a high priority on getting services online. Consistent with technocratic vision aimed at the business community and middle class, the goal of many city, state and federal planners is to allow Internet users to register cars, file for business permits and pay taxes online, among other features. Professional associations of IT experts are pushing for these options, and elected officials have embraced Internet service delivery as a long-term objective.

There are several reasons for this focus on service delivery. The first is budgetary in nature. Services are an expensive part of government agencies. This is the feature of the public-sector mission that requires office space, financial resources and staff. Since services are expensive to provide in person and over the telephone, government officials hope that electronic delivery will lower the cost of service delivery, thereby saving the government money. If usage levels rise and people make more extensive use of online services, government agencies can redirect staff, office space and financial resources from in-person service delivery to electronic services. This solves the two-systems problem and frees money from the bricks-and-mortar government for digital technology.

Second, there is a political imperative for officials to use a service orientation so as to build a constituency for change. Most government innovations -- technological or otherwise -- require an external constituency. Someone from outside the public sector must be interested in and supportive for there to be a significant expenditure of government resources. This support could come from private groups, business associations or organized citizenry. In the case of e-government, public officials have sought to build support in two ways. They have appealed to the business community by making available contracts for the development and operation of service applications. In addition, they have emphasized service delivery to the middle-class, educated and affluent members of society because these are the individuals most likely to use the Internet and thereby benefit from online service delivery. Few of the alternative e-government visions that are available, such as interactive democracy or participatory democracy, offer the external support that is present in the area of service delivery. With the exception of some advocacy organizations, there is not a well organized body of citizens pushing the public sector to embrace the Internet as a tool for direct democracy.

Finally, the emphasis on service delivery relates to broader visions about social change. Of all the future e-government scenarios, a service-delivery focus is the one that is least threatening to the status quo. Options such as interactive democracy, participatory democracy or direct democracy are possible ways to transform the political system and society as a whole. Grass-roots organizations would be empowered by these models of democracy. Those who lack political power or financial resources could use technology to contest government policy.

Those visions of e-government clearly challenge major societal interests, however, so they have not been emphasized nearly as much by public officials as options based on electronic service delivery. Rather than pursue a vision that is threatening to the social and political status quo, e-government officials have preferred a technocratic vision emphasizing service to the business community and middle-class Internet users. These are the people who vote and contribute campaign monies, so it is a way to build longer-term political support for technology initiatives.

Online Enthusiasm

One of the most popular e-government services is tax filing. Citizens who are comfortable with the Internet like online tax service because it is convenient, speedy and reliable. Unlike the postal system, which occasionally loses parcels or has lengthy delivery delays, electronic transmission of tax materials is efficient and effective. In addition, for those awaiting tax refunds due to overpayments, both state and national governments advertise that people who file electronically will receive refunds in less than two weeks, which is twice as quick as those who send in paper copies. Electronic filing furthermore provides new tools for those who have a physical disability. On the IRS site, for example, the disabled can access "talking tax forms" developed by the agency that work with speech-generation software to file taxes online.

In general, the public is very enthusiastic about online tax filing. Federal electronic taxpayers receive an IRS acknowledgement that their forms have been tabulated and that their math adds up correctly. This increases confidence on the part of taxpayers that financial information has been filed correctly. If a proposal from President George W. Bush is adopted, the federal government would give electronic filers an extra 10 days beyond the current deadline to submit national returns. Since the federal government has set a goal of having 80 percent of taxpayers filing tax returns online by 2007, this proposal for extra time is designed to provide an additional incentive for electronic filing.

Government officials like online filing because it reduces errors when public-sector employees enter information from paper returns. It also cuts the flow of paper into filing centers. With millions of individuals and companies currently filing tax returns, the cost of storing and processing paper forms is very high. The government must maintain a very expensive staff and infrastructure to collect taxes in the United States. Since public officials would like to reduce the costs associated with tax collection, they have turned to online filing as a way to achieve this goal.

Furthermore, public officials like online filing because it generates revenue for other activities. Unlike alternative services that offer vital functions but do not generate much money, tax filing is the primary mechanism by which the government collects revenues for a wide range of services. In this situation, it is not surprising that public officials have made online tax filing one of their highest e-government priorities.

Eighty Percent Solution

In the United States, around 31 percent (40 million) of the 130 million individuals who report federal income tax returns filed electronically in 2001. Of these, around 32 million were delivered by tax-return professionals and eight million were computed by taxpayers themselves. This total is up from the 11.8 million who did so in 1995. In 2002, the number of online filers jumped to 52 million (41 percent), while in 2003, 60 million (or 46 percent) filed electronically.

The rate of increase from year to year has been slower than anticipated, however. Between 2000 and 2001, there was an increase of 13.7 percent, which was about half the level anticipated by the IRS and significantly below the percentage of preceding years. Between 2002 and 2003, the number filing electronically increased by 15.4 percent. This led IRS officials to question whether they will meet the national goal of 80 percent electronically filing by 2007.

In 2000, the Treasury Department created an online, e-payment system for transmitting tax payments to the federal government. Called EFTPS [Electronic Federal Tax Payment System]-Online, this electronic funds-transfer system enrolled more than 20,000 taxpayers and collected more than $2.8 billion in tax revenues in its first year of operation. Over the following year, the number of users rose to more than 832,000 and the revenues to $21 billion. The Treasury Department spent $9.5 million developing and rolling out this system.

As a sign of interest in online tax filing, the IRS reports there has been an upswing in visits to its agency Web site. From February to May 2001, for example, there were more than 13 million unique visitors to the Internal Revenue Service Web site. This represented a 57 percent increase of the 8.3 million unique visitors the preceding spring.

In general, citizen satisfaction levels with online filing have been quite high. Seventy-five percent of those filing their returns online indicated they were "very satisfied." Expanding the number of online filers beyond those who already do so is complicated, however, by lack of knowledge about how to file electronically. IRS research suggests taxpayers have problems with using its "self-selected PIN program" to file returns online. In around 2 million cases, confidential information taxpayers submitted to verify their identity did not match what the agency already had on file about the person. This inconsistency prevented taxpayers from submitting the return. Further, the absence of training programs made it difficult for the IRS to educate paper-filers about the advantages of online tax filing and showed how organizational factors often slow the spread of new technology in the public sector.

Processing costs to the federal government for electronic filing remain slightly below that of paper returns. Whereas it cost $4.28 to process a mailed-in paper copy, electronically filed returns cost $4.14 to process. By 2007, the IRS projects that the latter figure will drop to around $2 per return as more and more people avail themselves to electronic filing. If this happens, it will produce a major cost savings for the federal government, and free money for other budget priorities.

Free and Direct

The percentage of national tax filers is comparable to that at the state level, according to data provided by the IRS through its FSEF [federal/state electronic filing] program. As shown in [the E-Filing in 2002 sidebar] nearly 46 percent of tax filers in South Carolina file electronically, while at the low end, 22.6 percent of New York residents file their returns electronically. The average rate across all states was 32.2 percent in 2002, making the state figure a little less than the percentage for the federal government.

The roughly similar nature of the state and federal figures suggests that the fact that states allow for direct and free filing online while the federal government does not, has little effect on citizen usage levels. Interest group conflict over the development of federal online tax filing has altered the way the latter has developed, but has not constrained the ability of federal decision-makers to offer choices through commercial tax preparers that encourage citizens to file electronically. Vociferous group lobbying has shaped the way in which online tax filing has unfolded, but not citizen usage levels.

As Time Goes By

If one examines tax filing over time, there has been a major increase in the percentage of people in various states who file tax returns electronically. I collected detailed information from a number of different states around the country, and the data show a major increase in the rate of online tax filing. Every state has shown increases in online tax filing between 1998 and 2001. In most states, these numbers have doubled, and in some places even tripled.

By 2001, anywhere from one-quarter to one-third of citizens in most of these states were filing tax returns online through various formats (whether E-File, NetFile or TeleFile). For example, in Illinois the figure doubled from 11 percent to 22 percent, while in Missouri, it rose from 11 percent to 32 percent.

Clearly there have been significant improvements over a relatively short period of time in the percentage of the population relying on online tax services. As more and more people become familiar and comfortable with online tax filing, there should continue to be progress in this area. Since a number of states around the country have created ambitious benchmarks for electronic service delivery (80 percent usage over the next few years), they are providing specific incentives for citizens to rely upon online service features. These range from training and public education about online tax filing to offers of speedier returns and greater accuracy in the processing of tax returns.

Expensive Process

One factor that has constrained the development of online tax filing is the cost of implementing and maintaining this service. It is not enough to look just at citizen demand for online tax filing and usage of certain service options, but also at how much it costs the public sector to put together this kind of capability. There is no doubt that financial resources are a major factor in facilitating the spread of online tax filing, or that limited resources in some jurisdictions have prevented those areas from developing electronic tax filing options.

This demonstrates the role of budget scarcity in limiting the diffusion of technological innovation across the various levels of the American government. States that are poor have been slow to develop online tax filing; they have not managed to assemble a political coalition that can secure the financial resources necessary for this electronic service. Electronic tax filing is an expensive undertaking. To see how much it costs and the degree to which state governments have relied on in-house versus private contractors, I collected budget information from each state about online tax filing. In a lot of states, it has been difficult to develop precise cost estimates of online filing because electronic filing is not a single budget item. From interviews with agency officials, even they are not entirely clear on how many staff work on this kind of service delivery and what percentage of staff time is devoted to electronic as opposed to more traditional types of public access. Based on personal and telephone interviews with those who compiled detailed cost information, however, we were able to develop estimates on how much it costs to build the infrastructure for this kind of public service.

Most states have relied on outside contractors for the development of their online tax filing. Nine of the 16 states (56 percent) that provided detailed information on this subject outsourced the contract to private vendors, three (19 percent) performed the duties in-house, and four (25 percent) used a combination of outsourcing and in-house work (sometimes after hiring an outside vendor, being dissatisfied with the work product and shifting to an in-house work force). The commercial companies involved in developing these systems include GovConnect of Cincinnati; National Information Consortium (NIC) of Overland Park, Kansas; General Electric Information Systems; and a variety of local businesses.

Virginia had the most expensive electronic tax service of all the states. Its program cost $10.6 million over a five-year period running from 1998 to 2003. Massachusetts also ran one of the more expensive online tax filing systems in the country. Between 1995 and 2001, the state spent more than $4.5 million on its E-File program. Louisiana had an expensive program that cost around $1.8 million to operate.

In looking at cost figures for online processing, development costs in other states varied from a low of $20,000 in New Mexico and $25,000 in Iowa for Web-based systems to $200,000 in South Carolina and $350,000 in Maryland. Annual maintenance and operating costs once a system was put in place ranged from $5,000 in Wisconsin to $520,000 in South Carolina.

There is substantial variation across states in how sophisticated their electronic filing options are, how complex their tax code is, and what kind of software and hardware they employ to support online tax filing. The direct cost comparisons do not always mean one state is spending money more efficiently than others. Sometimes the differences shown are due to qualitative variations across the states.

In order to more fairly draw comparisons, some states calculate cost figures on a per-electronic-return basis. This means that they total the costs of running online tax filing, and then divide those figures by the number of citizens making use of the service. This allows the government agency to gauge the specific cost of each service provided and see how it might be able to achieve economies of scale as more and more people take advantage of the service. Since the expectation is better service delivery at lower cost, the hope is that as more citizens file electronically, there will be a drop in the per-return cost of tax filing.

In general, cost estimates from the various states ranged from 10 cents a return for electronic filing in Indiana to $50 a return in Iowa. Obviously the figures vary depending on how big a user base a state has to spread out the costs of the application, plus the expense of the contract to service electronic filing. States that have made greater progress in encouraging citizens to rely on electronic services reap greater dividends in terms of per-unit cost savings.

There are clear savings between electronic and paper tax filing. For example, Colorado reports that costs for processing electronic returns were only half as expensive as the price of paper returns. Whereas it took 42 cents to process an electronic tax submission, it cost 96 cents for each paper return that was processed. This cost differential mainly is due to the greater number of person-hours required to process paper tax returns.

Part of the efficiency gained through online filing is that the government does not need staff to enter information electronically from paper copies. The material arrives at the agency in electronic form, which saves considerable effort on the part of the revenue department. This is one of the ways the public sector economizes on electronic services, and a clear reason why government has an economic incentive to move to online services and encourage its citizenry to take advantage of available options.

Nearly every state surveyed reported reasonable satisfaction in terms of paying for the costs of implementing online tax filing. Based on our interviews, officials felt their particular payment system (either outsourcing or in-house development) had performed well, that they had a viable system, and that online filing was achieving cost savings for the particular agency.

Once a system is put in place, most states appear able to operate online tax filing with a few staff members (two to six IT specialists generally earning between $30,000 and $40,000). This is a relatively inexpensive system to operate given the large numbers of citizens who can be served and the convenience that is provided. Even these systems, however, require maintenance and periodic updates as the tax code changes over the course of time.

For states relying on the IRS to forward state tax payments and forms, costs are even cheaper. The expense to the state of maintaining this system is minimal since the federal government bears the bulk of the processing expenses. The IRS provides the staff and labor required to check returns and tabulate results, which means the cost to the state is relatively modest.

Based on these cost figures, it appears that the expense of online tax filing is reasonably low and there are clear economies of scale that can be achieved. Once such systems are put in place and 10 percent to 15 percent of the general public files returns electronically, the potential for cost savings and administrative efficiencies rises dramatically. In short, online tax filing is a powerful example of successful technological change that is pleasing to government officials and the general public that uses the service. Despite these advantages, however, it is not transforming the public sector because officials have succeeded in convincing only about one-third of current taxpayers to make use of this online service. Until larger numbers of citizens take advantage of Internet services, e-government's transformational potential will be limited.

Extensive Success

In terms of public satisfaction with online tax filing systems, most states reported extensive success in implementing the electronic service. Based on comments received from the public and reactions from officials who run the tax programs in various states, the technology appeared to function effectively, and taxpayers are happy with the results. Other than routine, scheduled maintenance, the online tax filing system does not go down and is available 24 hours a day, seven days a week, as advertised to the general public. States report having an infrastructure whose capability exceeds the number of people wanting to file tax returns online, at least when based on current usage levels.

Even during peak time, the first two weeks of April before taxes are due on the 15th, there have been few citizen complaints regarding the accessibility of online tax filing sites. There was more of a problem reported with TeleFile than NetFile. For the state of Illinois, for example, only 64 percent (147,081) of the total calls (229,722) to access TeleFile were successful. Few complaints, however, were recorded about NetFile, and most citizens said they found the system easy to use.

In Maryland, based on state memos, the General Electric network that supports online filing is "configured to achieve an internal target network availability of 99.8 percent with an internal goal of 99.95." Pennsylvania reported some problems in terms of service interruptions. A database problem caused multiple service slowdowns, although service never was completely lost. This led to some citizen complaints at times when the service was unavailable to those wanting to file taxes.

Virginia collects data on citizen satisfaction with online tax filing through its Web site. Overall, 97.9 percent of NetFile survey respondents said they found the service easy to use. Ninety-nine percent said they would use it in the future.

Adoption Struggle

Government officials have made good progress on developing online tax filing, but usage levels reveal that two-thirds of Americans remain outside the realm of this online service. Usage follows a model of incremental change rather than large-scale transformation. Satisfaction among customers is high, but growth rates have been more modest than projected by state and national tax agencies. There are a variety of organizational, political and financial reasons why citizen usage is not higher.

The biggest challenge facing the public sector has been putting systems in place that take full advantage of the power of the available technology. At the national level, an agreement between the Treasury Department and a consortium of commercial tax providers aims to boost online tax filing without the federal government developing its own infrastructure. Through links from the IRS Web site, as well as FirstGov.gov, private companies will provide free, online tax filing for up to 60 percent of American taxpayers -- around 78 million people altogether. Rather than having to bear the cost of creating its own online tax system, the federal government will rely on private tax preparers to transmit returns to the IRS.

Current usage of Free File remains limited, however, and there are few signs usage will increase much in the future. For example, a 2004 survey of Internet users who have not visited the Free File site found that 9 percent said they were very likely to visit the site the following year, 23 percent were somewhat likely, 19 percent were somewhat unlikely and 49 percent were very unlikely to visit the site. The conflict between federal government administrators who wanted to develop online tax filing and commercial providers who did not want the IRS developing this capacity is a clear example of political factors limiting the diffusion of technology. Without intense lobbying by private interest groups, the IRS was poised to move in the same direction that many state governments have gone: developing its own infrastructure for direct citizen filing of tax returns. It was only when these groups objected that the IRS stopped its development and signed an agreement allowing taxpayers to file returns through commercial preparers.

At the state level, many agencies have been hamstrung by a lack of online mechanisms for credit card payments, debit card withdrawals or electronic fund transfers. Illinois, for example, has implemented credit card payments, and in the first year, there were more than 4,000 credit card transactions. The state, however, would like to add a direct debit card program in the future. Missouri would like to implement an electronic funds withdrawal system for taxpayers. This would allow the state to directly withdraw funds from the taxpayer's checking account in order to pay tax liabilities.

Nearly every state reported plans for future enhancements to their online tax filing systems. While a number of states have Web-based systems for online income tax filing, most would like to put online comparable systems for paying corporate, sales and specialty tax obligations. Most focused on individual income tax systems first because of the large number of such payers and the costs of processing paper returns.

Another thing states would like to do is be more proactive about public education activities. Rather than waiting for citizens to arrive at their Web sites and use online services, some states would like to go out and educate citizens about the availability and usefulness of the service. This would promote online filing as an alternative to paper filing and help citizens learn to become more comfortable with electronic options for state service delivery.

In order to chart their own progress, a number of states have established benchmarks for the percentage of citizenry using online tax filing. Iowa, for example, has established a goal of having 80 percent of income tax filers using the online service by 2007 (the same as the federal government).

Through these and other types of public outreach efforts, governments hope to make citizens more at ease with online tax filing. Having created the technology that enables people to file electronically, the challenge now is getting more and more people to use this service. Even in states that have developed sophisticated applications, usage levels remain around one-third of taxpayers. Of states surveyed in 2001, Iowa had the highest participation at 33 percent, with others falling below that level. At the national level in 2001, 31 percent reportedly made use of online tax filing.

This means that most Americans still fall outside the realm of online tax filing. Both state and federal governments have optimistic plans to boost participation by 2007, but it is unclear whether these targets will be met. Part of the challenge with any new technology is making people comfortable with the invention; the United States has a "digital divide," meaning many Americans do not have computers and do not use the Internet. Public opinion surveys suggest that nearly one-third of Americans make no use of the Internet.

If online tax filing levels continue to lag state and federal projections, it will limit the cost savings that are generated via this particular electronic service. Large efficiencies occur only when substantial numbers of taxpayers make use of the electronic service. Governments have tried different types of incentives for online filing, but it may take direct financial incentives to boost electronic filing significantly. Revenue collection agencies could offer small cash rebates such as $50 for first-time, online tax filers. This would give people a material incentive beyond faster refunds and time extensions to encourage them to switch to online filing.

Some citizens have held back from accessing electronic services for fear over whether government agencies do an adequate job protecting the privacy and security of online transactions. The number of "hacker" attacks into government Web sites concerns Internet users. People must feel comfortable that filing taxes electronically and completing other kinds of online services will not compromise their personal information. Unless government Web sites reassure visitors (something that is becoming more common but still remains a major challenge), it will be hard to spread e-government usage beyond the educated and affluent who already rely on them.

Until usage levels rise substantially, it will be a major challenge for government officials to use technology to spearhead a transformation in public-sector service delivery. Citizens must actually make use of online services to achieve the economies of scale that will lower the per-unit cost of providing these kinds of services. Barring increases in public usage, service delivery will remain the purview of the elite and more well-to-do, and governments will not realize the cost savings hoped for from online service delivery. In this regard, there is a direct connection between lowering the digital divide in citizen usage patterns and budget savings. The Internet will not transform the fabric of the public sector until more users access electronic services.

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S I D E B A R

E-Filing in 2002

The following is a list showing the percentage of state income taxpayers who filed electronic returns in 2002.

  • South Carolina: 45.7
  • Mississippi: 42.2
  • Tennessee: 42.1
  • Georgia: 41.2
  • Iowa: 41.1
  • Arkansas: 41.0
  • Minnesota: 39.1
  • Alabama: 38.4
  • Kentucky: 37.6
  • Louisiana: 37.6
  • Indiana : 37.5
  • North Carolina: 36.6
  • Missouri: 36.3
  • New Mexico: 36.1
  • Texas: 35.0
  • Kansas: 34.5
  • Wyoming: 34.3
  • Oklahoma: 34.3
  • Wisconsin: 33.3
  • Nevada: 33.2
  • Florida: 33.2
  • Nebraska: 32.4
  • West Virginia: 32.3
  • Montana: 32.2
  • Delaware: 32.1
  • North Dakota: 31.7
  • Ohio: 31.5
  • Michigan: 31.3
  • Illinois: 31.2
  • South Dakota: 31.2
  • Idaho: 31.1
  • New Hampshire: 31.1
  • Virginia: 31.1
  • Utah: 30.9
  • Washington: 29.7
  • Arizona: 29.3
  • Colorado: 28.6
  • Maryland: 27.5
  • Washington, D.C.: 27.5
  • Oregon : 28.4
  • Pennsylvania: 27.4
  • Alaska : 26.4
  • Connecticut: 26.1
  • Maine: 26.0
  • Massachusetts: 25.7
  • Hawaii: 24.7
  • Rhode Island: 24.2
  • California: 24.0
  • Vermont: 23.0
  • New Jersey: 22.7
  • New York: 22.6

Source: USA Today, States' E-File Rank, April 15, 2002

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S I D E B A R

Increased Speed

IRS Web site delivery speed -- the amount of time it takes the site to come up on the screen after visitors log on -- ranged between 2.5 seconds and 3.5 seconds in spring 2001, but improved to 2 seconds after April 15, the tax-filing deadline. An analysis of availability, which is "the percentage of time the Web site's home page downloads fully," shows that during peak filing months, the IRS Web site fully loaded only 65 percent to 75 percent of the time.

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West, Darrell; Digital Government: Technology and Public Sector Performance. © 2005 Princeton University Press. Reprinted by permission of Princeton University Press.

Autor: Darrell M. West

Quelle: Public Cio, 09.02.2006

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