In today's world, citizens are increasingly demanding more convenient, responsive and accessible government services. Besides, they are also expecting more democratic and accountable government.
Electronic government means different things to different people. Some observers have defined e-government in terms of specific actions: using a government office to receive information, applying for benefits through a website, or creating shared data bases for multiple agencies.
The government of Rwanda recognises the role information and communication technologies (ICTs) play in accelerating the socio-economic development.
The Rwanda cabinet adopted the National Information and Communication Infrastructure (NICI) Policy and Plan in 2000.
Moses Bayingana Director Private Sector, Education and Community Programmes said the policy is in line with the government's vision 2020.
Read more: Rwanda: Information Technology to Drive Development