"Businesses are realising this system saves them time and money and a third of all Victorian traders have switched to the new on-line service," Lenders said. "The online service is simple and means no travelling, no queues and no extra paperwork."
Weiterlesen: Australian business benefits from e-govt administration
Centrelink is a public agency that runs a network of 27 call centres throughout Australia, employing 4500 staff and answering more than 28 million calls a year.
To be announced by Premier Geoff Gallop tomorrow, the E-government Strategy for the Western Australian Public Sector will outline plans to move to widespread electronic service delivery by 2010.
Brisbane City Council is now the very model of public sector accessibility, but it wasn't always that way. In the late 1990s someone decided to audit the number of entries in the telephone directory for Brisbane City Council. There were 640 separate numbers, and this reflected the fragmented reality of accessing multiple services from a single council.
Weiterlesen: Australia: Citizen service delivery in Brisbane