IfG.CC -
Institute for eGovernment

Australia has lost ground in the latest study of global e-government by Brown University, going from fourth to seventh place in a ranking of countries' progress in putting services and information online.

Weiterlesen: Study: Australia Losing Ground on e-Government

Do government CIOs have anything to learn from the private sector about e-government and customer relationship management? Well, yes and no. In some cases government agencies are even ahead of the game . . . Australians' love of technology and our reputation as early adopters are helping drive customer relationship management (CRM) and associated e-technologies into government with a vengeance. Helped along by an increasing number of CIOs stepping over from the private to the public sector, CRM is booming and it appears that in many cases the government sector is leading the field.

Weiterlesen: Australia: But Is the Customer Satisfied?

After years of hype and non-delivery, Commonwealth and state governments are finally taking stock of their e-procurement strategies. But can they make them work?

It was the kind of launch that ministers love: full of cutting-edge technology, fulfilling a sense of fiscal responsibility and promising hefty cost savings . . . enthusiasm over the launch of Victorian e-procurement system EC4P gave the distinct impression that the government was sure it had finally hit on a winner.

Weiterlesen: Australia: Why Government Isn't Buying E-procurement

Citing the very high levels of service breadth achieved in 12 months, Accenture has moved Australia into shared fourth place in its latest rankings of global e-government maturity, and singled out the Commonwealth's JobSearch and the Tax Agent Portal for special mention.

Yet Accenture warns that the Commonwealth's federated approach and the silo mentality that pervades agencies and departments are together conspiring to limit citizen use of e-government Web sites. It says Australia must remove both barriers between State and Federal government and barriers within solutions or risk watching its e-government progress stall.

Weiterlesen: Australia: Federated Approach Hampering e-Government