Centrelink is a public agency that runs a network of 27 call centres throughout Australia, employing 4500 staff and answering more than 28 million calls a year. Centrelink's Newcastle Call Centre was the star at the recent NSW Australian Teleservices Association Awards winning half of the available awards, including the prestigious Call Centre of the Year award.
"The award for NSW Call Centre of the Year is a credit to the professionalism of the staff, they truly are the best," said Jan Mottram, Newcastle Centrelink Call Manager. "The staff have all done a fantastic job and I'm glad to see that it's been officially recognised through these awards."
The call centre currently employs 200 staff, and answer more than a million calls annually.
"Receiving these awards is recognition of the exceptional commitment of individual staff members in achieving that high level of customer service," Mottram added.
Quelle: Public Sector Technology & Management, 31.08.2004
