Yet Accenture warns that the Commonwealth's federated approach and the silo mentality that pervades agencies and departments are together conspiring to limit citizen use of e-government Web sites. It says Australia must remove both barriers between State and Federal government and barriers within solutions or risk watching its e-government progress stall.
Weiterlesen: Australia: Federated Approach Hampering e-Government
Centrelink is a public agency that runs a network of 27 call centres throughout Australia, employing 4500 staff and answering more than 28 million calls a year.
"Businesses are realising this system saves them time and money and a third of all Victorian traders have switched to the new on-line service," Lenders said. "The online service is simple and means no travelling, no queues and no extra paperwork."
Weiterlesen: Australian business benefits from e-govt administration
To be announced by Premier Geoff Gallop tomorrow, the E-government Strategy for the Western Australian Public Sector will outline plans to move to widespread electronic service delivery by 2010.