E-government and related policy initiatives are designed to reduce the cost of customer service and compliance while at the same time improving service quality and delivering a more personalized experience to citizens. Today, the basic drive to put services online is approaching its limits. A recent Accenture report into e-Government, "Leadership in Customer Service: New Expectations, New Experiences", found in Australia 96 percent of the services covered by the Accenture survey are available online.
Yet such fears fail to recognize the potential for incremental improvements, according to Accenture's Group Chief Executive - Government Operating Group Martin Cole.
Dubbed Reuse-IT, the project is being steered by the Australian Government Information Management Office (AGIMO) with the aim of integrating government to government back office processes.
In a wide-ranging e-mail interview with ZDNet Australia, the Special Minister of State, Eric Abetz, said "the Australian Electoral Commission (AEC) has adopted a policy of recommending to all political parties and the public who contemplate electoral advertising on the Internet that electoral matter conforms with the provisions of the Electoral Act.
Weiterlesen: Australian government flags Internet election campaign laws
Tony Abbott, Minister for Health and Ageing, has unveiled plans to spend A$9 million over the next three years on the establishment of an authority to drive forward e-health initiatives.
Weiterlesen: Australia commits to integrated 'e-health' vision