IfG.CC -
Institute for eGovernment

A policy document of the Ministry of Planning

With the direction of the National Information Communication Technology (ICT) policy 2002 an ICT Task Force was formed with the objective to make use of ICT systems within the public administration, improve efficiency, ensure effective use of resources, enhance planning, raise the quality of services, promote civic engagement by enabling public interaction with government systems through entending public services to the remotest corner.

New theories and techniques are being evolved with the passage of time. E-governance is such an innovation, or rather eventuality with full of potentials. Many theories and techniques are hard to put in place everywhere owing to variations of societal settings and cultural norms. However, e-governance promises and seems to be the exception. Its acceptance is worldwide thanks to its in-built credentials. Thus, it can be safely remarked that this very phenomenon has come to stay and thrive.

The success of e-government requires fundamentally changing how government works and how people view the ways in which government helps them. There is no "one size fits all" strategy in implementing e-government, but we have identified five essential elements in the transformation process.

E-Government has been employed by developed as well as developing countries to be an enabler toward accelerating processes, delivering a higher level of service to citizens and businesses, increasing transparency and accountability while lowering costs. Additionally, in developing countries it has been recognised as an enabler toward catapulting governments in to the 21st century while leapfrogging multiple generations of technology.