The electronic government service eGov.kz has launched its first consulting robot, Kenes, from the Kazakh word for advice, in testing mode.
Kenes answers calls to Single Contact Centre number 1414 and consults on the most popular public service requests, according to head of the National Information Technologies (NIT) public-private company Aset Turysov.
“As world practice shows, contact centres are introducing special robots to optimise their work. The robot processes frequently asked questions and sends them to call centre operators in necessary cases. The mechanism not only reduces timeout, but also lightens the work of the operators,” Turysov wrote on his Facebook page.
Weiterlesen: KZ: eGov.kz launches robot consultant to streamline services
The Kazakh Ministry of Education and Science will be systematically introducing four areas of digital technology in educational institutions, Minister Yerlan Sagadiyev said at the April 10 government meeting.
Paper documents and information will be completely accessible and mobile to ensure students, teachers, parents and principals can get the necessary information on their smartphones. The availability will allow students to monitor their grades, learn about homework, read textbooks and use all digital resources.
Weiterlesen: Kazakh education ministry to upgrade internet at schools
Implementation of the Digital Kazakhstan programme is entering its active phase, said Kazakh Minister of Information and Communications Dauren Abayev at a Feb.16 extended board meeting of the ministry. The impact of the digital economy sector will create additional value of approximately 2 trillion tenge (US$6.2 billion), ensuring fivefold return on investment by 2025.
“The President has set tasks for the digitisation of all sectors, including industry, agribusiness, transport, construction, financial sector, education, healthcare and public administration. The ministry will develop a start-up ecosystem, to stimulate demand for new technologies from the non-financial sector at the legislative level and to create a smart city standard,” said Abayev.
Every member of the United Nations Convention against Corruption (UNCAC) has agreed to employ a proactive approach in promoting transparency and increasing public awareness in the fight against corruption. Since its ratification in 2008, Kazakhstan, by being part of the UNCAC, has changed its anti-corruption policy by dramatically shifting from the use of law enforcement measures to building a transparent and accountable government.
In this context, the digitisation of public service and active civil society plays a crucial role in deterring corruption. For instance, 10 years ago Kazakhstan transferred the public procurement system to an electronic format.
Weiterlesen: KZ: Digitisation and strong civil society are antidotes to corruption
The Government for Citizens Corporation launched Jan. 12 the first public service centre for immigrants and a digital public service centre in the capital.
The immigration service centre is located at 31 Imanov Street and is open from 9 a.m. to 6.30 p.m.. Applicants can receive a medical examination, fingerprinting and issue an insurance policy and get an individual identification number.
Weiterlesen: KZ: First public service centre for immigrants opens in Astana