The Emirates Identity Authority's, EIDA, decision to cease accepting cash transactions and instead accept e-Dirham and credit cards at all its customer centres nationwide from 2nd July, 2017 is a welcome move that will make things much easier for customers, said The Gulf Today in an editorial on Saturday.
"The move will definitely support EIDA's pursuit of accuracy and efficiency levels in its operations. The diversification of channels of service is in the best interest of customers as they will get more convenient and flexible payment options.
BCG survey shows growing adoption and satisfaction with online government services
Users of online government services in the UAE report high levels of satisfaction, but three quarters are suffering from usability problems, according to a survey by Boston Consulting Group.
The 2016 Digital Government Survey showed that the UAE ranked fourth overall worldwide in satisfaction with online government services, and that there has been a 39.5% growth in the number of users accessing government services at least once per week over the past two years.
Weiterlesen: AE: Satisfaction with e-government rising, but usability issues persist
Dr. Aisha Butti Bin Bishr, director of Smart Dubai, tells us about the city's efforts to harvest customer data to improve government services. But who defines what happiness is?
Dubai doesn't ever do anything halfway. They've got the tallest skyscrapers in the world, police that drive Lamborghinis, resorts on man made islands, and profound income inequality. In that spirit, city officials are now working on connecting and digitizing all aspects of urban life into a single platform. The goal is to make Dubai the most efficient and "happiest" city on Earth. Her Excellency Dr. Aisha Butti Bin Bishr, the director general of Smart Dubai—the office overseeing this grand plan—sat down with Motherboard at the Smart Cities NYC 2017 conference to explain it all.
Weiterlesen: AE: Dubai Wants to Use Data to Become the 'Happiest City on Earth'
The UAE has the second highest net perception of service improvement over the past two years globally and ranks first in terms of the highest levels of satisfaction for services in comparison to the private sector, a report said.
About 39.5 per cent more UAE citizens are using these services more often, according to the 2016 Digital Government Survey published by The Boston Consulting Group’s (BCG), a global management consultancy.
Weiterlesen: UAE ranks top in satisfaction for online govt services
Dubai is becoming a world leader in smart city developments and international organisations want to tap its experience
Following the launch of the Dubai Now platform, the Smart Dubai Office has revealed that it is working with the United Nations (UN) and the International Telecommunications Union (ITU) to develop a global index for smart city initiatives.
Weiterlesen: AE: Smart Dubai works with United Nations on smart cities index