IfG.CC -
Institute for eGovernment

"Natürlich hinkt der Vergleich zwischen privaten Dienstleistungsunternehmen und der städtischen Verwaltung als Bürgerdienstleister. Dennoch: Bei nicht-innovativen Betrieben sind Verbesserungspotentiale von 20-30% und mehr keine Seltenheit. Ich werde mich daher nicht mit 3% zufrieden geben, wie die jetzige Zielgröße ist und nicht einmal eingehalten wird. 10% sollten mindestens erreichbar sein. Ebenso werde ich gegen die erheblichen Verlustzuweisungen der städtischen Gesellschaften angehen. Klar wird es nicht einfach sein, dessen bin ich mir bewusst. Die Bedenken lasse ich aber gerne Andere tragen und mache mich stattdessen an die Arbeit für die Trendwende", so Mildner.

Ein leidenschaftliches Plädoyer für ein Abschlanken der österreichischen Verwaltung legte Schüssel bei einer internationalen Föderalismus-Tagung in Brüssel ab. "Es geht nicht an, dass nur der Bundesstaat spart, aber nicht Länder und Gemeinden."

Wenn aber unsere Politiker ihren Aufsichtsverpflichtungen in Sachen Verwaltungsmanagement nicht nachkommen, gerät der Föderalismus in die Kritik - eine eigenartige Verdrehung der Verantwortlichkeiten.

Minus 25 is intended for private entrepreneurs and citizens who come into contact with the government through business dealings or in daily life. It also targets policy-makers and civil servants tasked with regulation and the provision of services for citizens and business entities. The MPA has set out to improve the business environment in the Slovenian economy, foreign investment and job creation through its ongoing implementation of the Action Programme for a 25 % Reduction of Administrative Burdens by 2012 (Minus 25 % Programme). Its implementation is partly financed by EU structural funds.

Six Ministries — Unification, Maritime Affairs and Fisheries, Information and Communication, Gender Equality and Family, Science and Technology and Finance and Economy — will be merged with related ministries and the Government Information Agency will be disbanded.

Seok Eun Kim, a public management scholar at the University of Arkansas, worked with colleagues in Illinois and Korea to examine extensive data gathered by the Korean government on the adoption, implementation and diffusion of innovative government programs. The research is one of the few data-driven assessments of innovative practices in government.

The remarks came during a workshop held at the Cabinet's Headquarters on the scientific tools for the project of modernizing administration in Syria based on applying the techniques and systems of business intelligence, in addition to means of supporting decision on various levels.

That was the conclusion of a conference on e-government hosted by the Salzburg Seminar last week. The non-profit organization arranged for nearly 50 government officials and academics from a slew of countries as diverse as Israel, Ghana and China to join bureaucrats from the European Union to discuss how governments can make maximum use of technological advancements to improve their efficiency and performance.

Weitaus mehr Potenziale ergeben sich durch den Blick auf die Leistungserstellung, denn im Bereich der “Produktion“ gibt es weitaus mehr Möglichkeiten einer Entörtlichung, z.B. durch Schaffung von Shared Service Centern. Als Shared Service lassen sich Teile einer Prozesskette weitab vom Ort des Geschehens bzw. der Übergabe an den Adressaten zusammenführen. Das gilt zwar in erster Linie für Unterstützungsprozesse der Verwaltung, wie z.B. im Bereich der Finanzen, des Personals und der IT, aber auch kommunale Kernprozesse müssen nicht unangetastet bleiben. Das gilt vor allem dann, wenn sie nur deshalb durch eine Kommune ausgeführt werden, damit die Ortsnähe bei der Leistungsabgabe sichergestellt ist, wie z.B. die Kfz-Zulassung.

The meeting reviewed reforms carried out by the administration over the past two decades to develop human resources and its relations with citizens and companies, as well as to improve its international rating, particularly in the area of administrative services and e-government.

The meeting also looked at the implementation of the content of the presidential program on modernization of the Tunisian administration, development of its performance and the quality of its services and amelioration of its relations with parties applying for its services.

"The Project constitutes a next generation of Bank operations in the area of land management and cadastre, where the country already has a well functioning property rights regime, but is striving to take the land registry and cadastre data use to the next level by spreading its benefits to people, businesses and multiple sectors, and facilitating better access to real estate information through the e-government platform,” said Wael Zakout, Sector Manager and Task Team Leader for the Project. “This project will also help improve customer service by reducing the time taken to register a property transaction to a few hours, and develop property appraisal function in line with international standards.”

Prime minister Tony Blair has promised to continue his government's public services reform programme as a priority for his third term in office.

Speaking on 6 May 2005 after an election victory which saw Labour's majority reduced to 60 seats, Blair emphasised a commitment to reforming key public services. Attempting to strike a note of humility after a campaign in which his party lost much support particularly over Iraq, he said: "I've listened and I've learned, and I think I've a very clear idea what the people now expect from the government in a third term."

With the election behind us and efficiency and savings now displacing 'eGov' as the Modernisation Agenda’s primary focus, the time has come to stop beating about the bush and say what everyone already knows full well: the biggest users of local authority services have not been subject to the eGovernment so-called 'transformation'.

The MoD's response, published yesterday, provides detailed answers to each of the conclusions and recommendations in the report, which add additional details about the Government's modernisation plans.

Local government in the UK is currently undergoing significant changes and modernization. A family of public service reforms is aimed at putting citizens firmly at the centre of public service provision. With increasing investment in IT, this report analyses the market opportunity for vendors targeting UK local government.