IfG.CC -
Institute for eGovernment

The blog is considered as one of most important pillars in the development of the eGovernment new strategy, especially since the previous strategy was based on a study of the needs of the public on different targets such as citizens, residents, businessmen and visitors.

The summer eServices are mainly provided by the Ministry of Education for students, graduates and parents to obtain the exam results for all government school students from the 4th primary grade to final high school grade year, providing also the service of issuing copies of high school certificates in preparation to apply for universities as well as applying online for the yearly scholarships.

Mr. Mohammed Ziad Asfour the Assistant Director of Marketing and Awareness Department at the eGovernment Authority, stated that: "Mobiles are widely used among most age categories in the Kingdom of Bahrain. The penetration of mobile usage reached 150% according to latest statistics, therefore the mobile gateway was launched to provide another version of the eGovernment portal via mobile phones to provide the public with modern and simple means to communicate with the eGovernment at anytime and anywhere".

The workshop witnessed the participation of number of international speakers from the World Bank (USA), United Nations Economic and Social Commission for Western Asia (ESCWA), and the Cyber Crime Research Institute (Germany) as part of its firm belief in how to update cyber law in order to ensure personal data, confidentiality, freedom of expression and the free access to information. The workshop was organized based on the guidance received from the Supreme Council of ICT ("SCICT").

The eKiosk provides users the opportunity to carry out their electronic transactions smoothly and contributes to closing the gap between the public and the government services to strengthen the concept of quality and integrity in all the services provided. The 35 eKiosks are distributed in different locations in the Kingdom of Bahrain.

"eServices have been launched under "Ramadanyat" corner on the eGovernment Portal (bahrain.bh) and the Mobile Portal (bahrain.bh/mobile) aiming at providing various integrated and unified eServices that are needed by the citizen during Ramadan," said Mr. Mohammed Ziad Asfour, Assistant Director of Marketing and Awareness of the eGovernment Authority.

The first National Global Alliance for ICT and Development (GAID) of the UN Department of Economic and Social Affairs (UNDESA) seminar was aimed at accelerating the achievement of the eCenter for Millennium Development Goals.

The seminar concluded with several significant recommendations for the implementing the millennium development goals (MGDs) set by the United Nations using ICT tools and modern communication technology.

It will be held from March 15 to 19, under the patronage of Deputy Prime Minister and Supreme Committee for Information and Communication Technology chairman Shaikh Mohammed bin Mubarak Al Khalifa, reported the Gulf Daily News, our sister publication.

Bahrain’s Information & eGovernment Authority (iGA) recently conducted a workshop on system development projects attended by more than 50 IT specialists of government and semi-government entities.

The workshop on ‘Policies, Standards and Best Practices for Applications Development’ by the Enterprise Architecture & Information Technology Directorate comes in line with the efforts exerted by the ICT Governance Committee (ICTGC) that aims at achieving more accomplishments in the field of IT infrastructure and development of IT systems.

The new services on eGA’s portal bahrain.bh also provide a list of relevant instructions and directions for pilgrims.

A pilgrim registration enquiry, which helps monitor and evaluate agencies with the purpose of continuously improving services, has also been set up.

All eServices related to Ramadan are available in the 'Ramadaniyat' section on the eGA portal (bahrain.bh) and the mobile portal (bahrain.bh/mobile).

The event is being held under the patronage of Deputy Prime Minister and Supreme Committee for Information and Communication Technology chairman Shaikh Mohammed bin Mubarak Al Khalifa, reported the Gulf Daily News, our sister publication.

The growth of ePayment value across various eGovernment channels in Bahrain reached 12 per cent during the first quarter of 2018 versus last quarter of 2017, said a report from Information & eGovernment Authority (iGA).

Values reach more than BD23 million ($60.7 million) were completed from January to March 2018 with an increase of 10 per cent in number of financial transactions.

The engine is connected with a unified database, linked to all government websites available on the internet and supported with new features that conform to best international practices.

CEO of the eGovernment Authority Mohammed Ali Al Qaed stated that in cooperation with authorities concerned, the eGovernment began updating and linking government database that are supported with an advanced and efficient search engine.

Customer satisfaction level of online services provided by Bahrain’s Information and eGovernment Authority (iGA) has reached 78 per cent, according to an annual study.

The customer satisfaction levels were measured through a comprehensive survey from the Bahraini BHCSI model that is established by the American Customer Satisfaction Index (ACSI) to measure customer satisfaction.

As part of its commitment to offering flexible payment solutions to the public, the eGA National Portal allows them to use regular debit cards which deduct the required total directly from the users' bank accounts. Debit card transactions accounted for approximately 20pc of the total number of transactions, the rest were done by credit card.

When it comes to offering high-quality eGovernment services, Bahrain is second to none According to a new study, Bahrain has toppled many advanced economies with its eService satisfaction ratings. The study released by the University of Bahrain says that eGovernment satisfaction ratings here are above the international average.

eServices here recorded a satisfaction rate of 81 percent, comfortably beating the international average of 78.1pc. In the United States of America, the eGovernment satisfaction level is 77pc. An estimated 5,000 people, individuals, government employees and businesses persons from all governorates, took part in the study.

Minister of State for Cabinet Affairs Shaikh Ahmed bin Ateyatallah Al Khalifa announced the new services while unveiling the new address of the e-government portal (www.bahrain.bh) at a Press conference on Monday.

He said that the e-governmental portal gives the opportunity to provide key services to citizens through the portal, with the new easy-to-remember address and more services to offers.

Al Nadeem chief executive Ubaydli Al Ubaydli and Tawasul chief executive Adel Maymoon signed the agreement during the Bahrain IT Expo 2013, held at the Ritz-Carlton Bahrain Hotel and Spa.

The two companies will jointly provide the 'Total Online Presence' solution, which is meant for governments, large businesses and corporations in both public and private sectors.

The UN announced the Kingdom of Bahrain’s achievement of an advanced ranking in the report 2014 as Bahrain ranks first in five geographic regions advancing to the 18th place in eGovernment readiness worldwide compared to the 36th place in the former report of 2012, showing a progress of 18 points ahead of many European and Asian countries in this field.