Thirteen sites had scores above 80, which is considered superior
User satisfaction with federal government Web sites has risen for the second straight quarter, according to the American Customer Satisfaction Index, which measures the online performance of a variety of Web sites.
The improvement in satisfaction is a result of slight improvements across all of the elements that drive Web site satisfaction and are common across most sites: content, functionality, navigation, site performance, look and feel, and search, according to Ann Arbor, Mich.-based ForeSee Results, a sponsor of the ACSI, which is produced by the University of Michigan.