Zambia launches a Public Service Change Management Framework, accelerating digital transformation for efficient, transparent governance and improved citizen service delivery.
In a significant move to enhance digital transformation and improve service delivery, the Zambian government has launched the Public Service Change Management Framework.
Secretary to the Cabinet, Mr. PATRICK KANGWA, officiated the launch, commending the e-Government Division (SMART Zambia Institute) for its efforts in revolutionizing access to government services through digital means.