The study concludes that many government organizations are being forced to find innovative ways to deliver more services for less money - and one of the best ways to do that is to reduce the amount of duplication that has tradtionally existed in service delivery.
Read more: Canada: Ontario Saving Money by Consolidating Services
Ask an expert to name a government that is good at IT, and chances are the reply will be Canada. For the fifth year running, the country has topped a global league table of progress in putting public services on the web. It scores highly in UN surveys of e-readiness. And a major new academic study suggests Canada is the country that comes closest to getting IT contracts right. Such accolades are of interest to other governments trying to leap into the digital age — especially in Britain, where Canada has replaced Australia and Singapore as the example to emulate.
Electronic service delivery, for years the most pressing issue for the federal public sector, is not the priority it once was.
That is the finding of a recent joint IDC/TIG study of public sector IT spending in 2005, which indicates subtle shifts in the way government sees the role of IT.
But we can't afford to rest on our laurels. According to an Accenture spokesperson, there is still work to be done to meet citizens’ growing expectations.
Read more: Report: Canada achieves top e-government service ranking